Automotive Guest Loyalty Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
EchoPark is seeking a Guest Loyalty Specialist to manage the post-sale guest experience focusing on service-related concerns and ensuring high satisfaction through Net Promoter Score (NPS) and online reviews. This position is well-suited for individuals who are passionate about delivering excellent customer service within the automotive industry. Candidates with Service Advisor experienceminus the sales componentmay thrive in this role.
What Youll Do:
- Schedule repair appointments and greet guests in service lanes.
- Generate estimates write repair orders and follow up with guests.
- Act as the primary contact for mechanical or cosmetic concerns during the warranty period.
- Communicate with internal departments and external vendors.
- Provide loaner vehicles and ensure repairs meet company standards.
- Maintain transparent timely and friendly communication with guests.
What Were Looking For:
- Minimum 2 years of experience as a service advisor in a dealership or aftermarket shop.
- Strong customer service skills and attention to detail.
- Familiarity with OEM service schedules warranty policies and extended service contracts.
- Excellent communication and problem-resolution skills.
- Professional appearance and willingness to learn and take ownership.
What we offer:
- Competitive annual salary with monthly bonus opportunities.
- Health Dental and Vision Insurance.
- 401(k) with 4% company match.
- Paid vacation.
- Leadership and personal development programs.
- Casual dress code.
- Supportive and growth-oriented culture.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Mechanic Experience
- Brake Repair
- Dealership Experience
- GM Vehicles
- Suspension Experience
- Alignment
- Auto Glass
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Shocks & Struts
- Automotive Service
About Company
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more
