Customer Experience Content Designer
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Job Location:
Coral Gables, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
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Job Description:
About the Role
Were looking for a versatile and creative Customer Experience Content Designer to join our team. This hybrid role blends technical writing marketing content creation and graphic design to support customer-facing digital products. Youll collaborate across product marketing and customer success teams to deliver clear engaging and visually compelling content that helps users understand and engage with our solutions.
Key Responsibilities
Technical Writing
- Create and maintain help center articles FAQs and product documentation.
- Translate complex technical concepts into clear user-friendly language.
- Collaborate with product managers and engineers to ensure accuracy and clarity.
Customer Marketing Content
- Develop sales collateral one-pagers and presentation decks.
- Write product messaging feature highlights and customer success stories.
- Support customer communications content across multiple channels including email and in-app messaging.
- Assist in developing video content
Graphic Design
- Design visual assets incorporated into digital applications and knowledgebase content.
- Create compelling presentations and documentation.
- Ensure visual consistency across all customer-facing materials.
Skills & Abilities
- Experience in content creation technical writing or graphic design.
- Strong writing skills with the ability to adapt tone for different audiences.
- Proficiency in design tools (e.g. Adobe Creative Suite Figma Canva).
- Familiarity with customer-facing documentation platforms (e.g. Document360).
- Experience working with cross-functional teams in a fast-paced environment.
- Bonus: Experience with AI products UX writing or customer support content.
- Understanding of user-centered design and content strategy.
- Ability to manage multiple projects and meet deadlines.
- Basic HTML/CSS or CMS experience is a plus.
- Comfortable working with data-driven insights to improve content effectiveness.
Qualifications
- Bachelors degree required Marketing Communications or related field
- Five (5) years or more Agency with B2C or B2B Clients writing / creating print collateral brochures web social radio video. preferred
- Five (5) years or more Working Client side writing content for businesses services and brand. Content for web sales print collateral social radio video. required
- Five (5) years or more Working with subject matter experts to author/build and maintain a repository of high value compelling content. required
- Three (3) years or more Understanding of supply chain and logistics spanning warehouse and transportation. preferred
- Five (5) years or more Project Management experience. required
- Five (5) years or more This role requires effective writing skills and communication skills with a strong understanding of API style guide. required
Travel
1-10%
DOT Regulated
None
Job Category
Digital Marketing & Demand GenerationCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:
Pay Type:
SalariedMinimum Pay Range:
$90000.00Maximum Pay Range:
$105000.00Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Wireframing
- UI
- Axure
- Responsive Web Design
- Sketch
