Villas Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Discover Your Next Opportunity
We are looking for a dynamic and proactive Villas Guest Services Agent for the 2026 season the primary point of contact for guests staying in our villas.
You will work closely with the Front Office team ensuring a personalized and impeccable service that reflects Relais & Châteaux and Borgo Pignano standards with attention to every detail of the guest experience.
Your Responsibilities
Develop a thorough knowledge of the company philosophy core values daily operations and all hotel outlets and services.
Welcome guests upon arrival and provide an introduction to the villa facilities and the estate.
Coordinate collaborate and support other departments such as Housekeeping Concierge In-Room Dining and Front Office when required.
Serve as the main point of contact for villa guests throughout their stay assisting with any needs including restaurant and experience bookings.
Anticipate guest needs respond promptly and always greet guests with courtesy regardless of workload or time of day.
Prepare in advance all aspects related to guest arrivals such as registration forms spa treatments restaurant and experience confirmations and any pre-arrival requests.
Check the condition of villas and common areas reporting any maintenance issues.
Reporting Line
Reports to: Executive Assistant Manager
Qualifications :
What We Are Looking For
Minimum of 2 years experience in similar roles within the hospitality industry.
Strong service orientation and genuine commitment to guest satisfaction.
Good knowledge of hotel services restaurants and guest experiences.
Ability to multitask and prioritize while maintaining guest focus.
Excellent organizational skills and attention to detail.
Strong communication and interpersonal abilities.
Discretion and professionalism in handling sensitive situations.
Ability to remain calm and composed under pressure.
Fluent in English; additional languages are a plus.
Respect for nature and alignment with sustainability values.
Own means of transportation
Additional Information :
What We Offer
A role within a luxury hospitality environment focused on sustainability.
Accommodation and meals included.
Uniform provided.
In-house training on operations management leadership and Relais & Châteaux standards.
Training on service quality and industry regulations.
Opportunities for professional growth and continuous learning.
Wellbeing initiatives and staff events to promote collaboration and inclusion.
Discounts at our sister hotel (50% on dining subject to availability).
Our Commitment to You
At Borgo Pignano we offer a respectful and inspiring workplace where collaboration creativity and personal growth are at the heart of what we do.
We value every individual within an inclusive culture that embraces sustainability and excellence.
We invest in your ongoing development through tailored training programs and continuous managerial support.
Join us and contribute to an extraordinary hospitality experience in one of Tuscanys most exclusive destinations.
Ready to Join Us
Send us your CV along with your consent for the processing of personal data in accordance with the GDPR.
Borgo Pignano offers you the opportunity to grow in a setting that combines luxury sustainability and world-class hospitality.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
