Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
For our Customer Service & Demand Management Team we are looking for a resource (Fixed Term Contract) to join the Customer Service Team; responsible for managing the Back Office activities who will have the opportunity to work on Global Brands such as Tempo Nuvenia TENA and DemakUp.
About the Role
This role reporting to the Customer Service & Demand Manager Italy entails Master Data (Customers and Materials) claims and pricing data in the assigned area of responsibility securing compliance with Essity strategies and protocols supporting organization maximizing business results.
What You Will Do
Setup and maintain pricing data based on agreed processes and standards to ensure highest level of data accuracy and thereby positively influence customer experience
Analyze and resolve price claims in close collaboration with related Lead2Contract and GBS functions
Proactively suggest process adjustments to improve consistency of data
Effectively collaborate with and educate customer facing teams and other specialists in continental teams on pricing setups systems and tools and impact of pricing on business results
Setup and maintain Customer Master Data and Material Master Data aligned with internal processes and standards to ensure high level of accuracy
Who You Are
Bachelor Degree in Economics or similar field of study
Proven experience in Customer Service or a similar back-office role ideally in the FMCG Industry
Fluent in Italian and English
Good analytical skills with deep knowledge of Excel and SAP R3
A real Team Player with good communication skills at different organization level
Fast learner with a strong attitude to problem solving
What We Can Offer You
Our purpose Breaking Barriers to Well-Being provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity youll feel valued empowered to grow and challenged to achieve business results in a collaborative and open atmosphere.
Application End Date:
21 gen 2026Job Requisition ID:
Essity258699Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-be ... View more
