Payment Operations System Expert
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
We are now looking for a Payment Operations System Expert to join our team in Tallinn!
Our Merchant Chargeback & Investigations team is a small autonomous yet impactful team in the exciting Wise world. Our aim is to defend Card Chargebacks raised against Wise and ensure were recovering as much as possible whilst making sure we stay compliant with the card schemes and relevant regulations and support product teams with new initiatives. We also aim to create a secure platform for users by conducting regular account risk reviews specifically focusing on Investigating potential fraudulent or suspicious activity. We work closely with multiple Product teams and other operational teams.
This role is a unique opportunity to have an impact on Wises mission by contributing to building and supporting operationally sustainable products. Youll be the go-to consultant and SME for the Merchant Chargeback & Investigations team supporting the discovery and project implementations across stakeholders and other functions.
This is a hybrid role. You will maintain deep operational know-how through operational execution of up to 20% regularly in the team. Youll spend the 80% of your time that is non-operational as a go-to consultant championing specialisation and supporting training & development efforts to up-skill specialists.
What youll get to do:
- Act as the main POC and SME for discovery and strategic project implementations across stakeholders (Product Service Operations Process Excellence Payment Defects Training KM Quality).
- Own and optimise Regional Knowledge Bases that support enhancing the teams process manuals and reducing escalation rates.
- Serve as the first level escalation point for complex cases and crises adeptly handling incidents and ensuring smooth operations.
- Confidently handle SEV-1 incidents while coaching the team to level-up on incident handling.
- Coordinate risk assessments and mitigation initiatives related to products and processes.
- Take a leading role in training and mentoring both new and existing specialists helping to build domain expertise.
- Maintain your own operational execution (20% of your time) by handling day-to-day tasks to stay abreast with all tooling and process changes.
Qualifications :
- Youre placed in Tallinn and have a right to work here (we dont offer visa nor relocation support for this role).
- Youve previous experience in Chargebacks Investigations Disputes or another FinCrime function where youve learnt and used investigation skills.
- You take ownership. You demonstrated expertise in taking full ownership of a core operational domain (such as chargebacks or Investigations). This includes the proven ability to analyze scale improve and streamline all related processes from the ground up.
- Youve a proactive mindset to use your expert knowledge to implement relevant updates and changes taking on new tasks and responsibilities where you see fit.
- Youve exceptional stakeholder management skills with a proven ability to manage improvements and communications between all stakeholders including cross-functional teams and product managers.
- Youre an expert in understanding operational processes & internal tools.
- Youve critical thinking skills and an ability to solve edge-case problems where guidelines or processes dont exist.
- Youre recognised as a key mentor or go-to expert for training & support within and beyond your team.
- Youre interested in using data to make decisions and proficiently collecting and analysing data to provide actionable recommendations for improvement.
Some extra skills that would be nice to have:
- Youve experience working within a cross-office team.
- Youve experience within card issuing acquiring institutions or merchants.
If youre interested in the role apply by submitting your CV and answering application questions latest 5th of December EOD.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Information Systems
- Active Directory
- Clearance
- Analysis of Alternatives (AoAs)
- Cloud
- MVS
- AWS
- Course of Actions (CoAs)
- Linux
- Project Management
- Sharepoint
- EIT
- Backup
- UNIX
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
