Payment Operations Product Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a Product Specialist to join our Global Product Operations (Merchant Chargeback and Investigations) team to help our customers receive their funds faster globally.
As a Product Specialist your role will revolve around project management with an emphasis on operationalising new products or features and improving existing operational processes connected to the Cards/Recurring Pay-in product domain making sure that the processes scale well are efficient and mitigate or minimise risks.
You will take full ownership of projects from initial scoping to final implementation. This includes assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions.
You will collaborate with various Wise functions (e.g. Product & Engineering Risk Compliance Customer Support Finance Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable automated systems and processes.
In This Role Youll Add To That Mission By
Taking full ownership of projects from initial scoping to final implementation. This includes assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions;
Identifying prioritising and addressing key manual workload drivers for Product Operations connected to the designated domain;
Translating customer needs into operational processes supporting insights with data-driven analysis;
Proactively initiating and prioritising projects based on team and customer needs. Driving innovation and improvements in processes;
Collaborating effectively with internal and external stakeholders to support the operationalisation of new products or enhancements to existing ones and to solve complex problems and incidents related to their area of ownership ensuring timely and relevant communication;
Developing efficient operational processes that minimise manual workload working closely with stakeholders and requiring minimal guidance;
Coordinating with relevant risk teams to assess mitigate and manage risks associated with your domain and Payment Operations;
Ensuring that Key Performance Indicators (KPIs) are always relevant and impactful. Establishing KPIs and Service Level Agreements (SLAs) for new products/features and processes. Monitoring and responding to changes in SLAs and KPIs serving as the key escalation point for significant breaches;
Acting as the first-level escalation point for cases and crises within the area of expertise capable of handling incidents effectively;
Participating in mentoring other Payment Operations Specialists and partnering with other Product Specialists.
Please note that as the holiday season is approaching we will begin reviewing applications in the first week of January with the application deadline being 11th January 2026.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
