Insurance Support Supervisor
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are.
At We Insure Group we are passionate driven and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each clients unique needs ensuring they feel confident and supported in every decision.
As both a franchise platform and direct insurance provider We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states we support our agency owners customers and carrier partners by enabling faster service greater efficiency better choices and improved results.
What sets us apart Were data-driven for better value and people led for better service. Our purpose is rooted in clarity guidance and long-term trust helping individuals and business owners make informed choices about their insurance coverage. Were building something meaningful and looking for purpose-driven individuals to help lead the way.
Your Impact.
We Insure is a fast-paced environment and we value leaders who can thrive in ambiguity and roll up their sleeves. We are seeking an Insurance Support Supervisor to lead and support our Agent Hotline Representatives within our P&C insurance business. This role requires hands on leadership floor visibility proactive engagement and consistent coaching and feedback.
You will guide the team in delivering high-quality support to policyholders producers lenders and other stakeholders in afast- pacedcontact center environment.
KeyResponsibilities.
- Lead coach and inspirea team of CustomerExperience Specialiststo deliver outstanding service and build strong customer relationships.
- Be thegotoproblem solverfor escalated issues and complexinquiriesyour calm in the storm makes all the difference.
- Monitor and managekey call center metrics such as call quality handle time availability and task completion to ensure team performance.
- Drive resultsby setting goals tracking performance and helping your team hit new heights.
- Keep communication flowinginternally and externallybecause great service starts with being on the same page.
- Organize andorchestrate the daytodayincludingresource allocationevaluationsand productivity tracking.
- Maintainaccuraterecordsmonitorattendanceandensure compliance with departmental policies and procedures.
- Serve as achange management leader guiding your team through process updates and organizational shifts with adaptability professionalism and a solutions-focused approach.
- Delivertimelyand thoughtfulfeedback and coachingthrough weekly oneonones real-time check-ins and performance reviews.
- Roll up your sleeves during high call volume to support your team andlead by example.
Your Experience.
- Strong understanding of contact center KPIs and a proven ability to improve performance.
- Demonstrated hands on leadership including motivating mentoring and developing teams
- Effective multitasking problem solving and clear communication in a fast-paced environment.
- High attention to detail with a strong commitment to accuracy and quality.
- Reliable professional and consistent in follow through.
- Proficient in Microsoft 365 and able to work independently or in a hybrid team environment.
- Strong ethical judgment and acustomer-focusedmindset.
- Must hold an active Texas Property and Casualty (P&C) license and be prepared to obtainadditionalstate licenses including Florida.
Additional Experience.
Skilled at leading effective team stand ups and monthly meetings that keep the team aligned and engaged.
Strong ability toidentifycoaching opportunities and elevate individual performance.
Comfortable rolling up your sleeves to review reports conduct audits and drive operational improvements.
Your Experience.
- 3 yearsof contact center supervisory experience and P&C insurance experience.
- Must hold an active Texas Property and Casualty (P&C) license and be prepared to obtainadditionalstate licenses including Florida.
- Education high schooldiplomaor equivalent bachelors degree preferred.
- Experience working across multiple insurance carriers and insurance software or platforms is preferred.
- Demonstrated ability to deliver hands on training coaching and mentoring with a strong willingness to step in and support the team wherever needed.
WhereYoullWork.
Full time onsite in our Austin office with dedicated parking and full access to onsiteperks.
Work performed in a professional office environment with access to collaborative spaces.
Primarily computer and desk based with regular movement throughout the office to support team needs.
Ability tolift upto 15lbsand remain on your feet for short periods when.
TravelandSafety:
Minimal travel (010%) so you can keep your roots firmly planted.
Our Values. The We Way.
At We Insure Group our values shape how we work how we lead and how we growtogether. Theyre more than just wordsthey guide every interaction every decision and every customer experience.
We Way Reflects Our Commitment to.
We personalize protection at a price you can trust
We hustle to find opportunity
We care authentically
We thrive in ambiguity
We own our results
We have fun along the way
Andwere just getting started
Our Total Rewards.
Medical Dental Vision Life Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days PTO Days 12 Paid Holidays Two Paid Days for Volunteer Service Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
This position is not able to be performed in California Colorado New York or Washington.
EEO
We Insure Group is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
We Insure Group is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please contact our HR department at We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
Required Experience:
Manager
Key Skills
- Sales Experience
- Time Management
- Marketing
- Customer Service
- Communication skills
- Retail Sales
- Business Management
- Outside Sales
- Telemarketing
- Insurance Sales
- Medicare
- Phone Etiquette
