Help Desk Technician
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
WELCOME TO COMPTECH
Good people. Dedicated People. Hard-working people.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies municipalities and Government agencies. Headquartered in Dayton OH our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.
Job Description
Job Title: Help Desk Technician
Location: San Francisco CA (on-site)
Supporting: The Environmental Protection Agency (EPA) **Public Trust Clearance**
Overview
CompTech is seeking a qualified Help Desk Technician to support our customer the Environmental Protection Agency (EPA). The ideal candidate will deliver front-line technical support by diagnosing and resolving issues related to computers applications systems devices access and hardware. This role manages technical problems of moderate complexity and responds quickly to support requests submitted by phone email or online ticketing systems. The technician will also document track and monitor all incidents using established tools to ensure accurate reporting and timely resolution. Additionally this position works closely with cross-functional teams to address user needs and maintain a smooth reliable support experience.
Scope of Work
Key responsibilities include:
- Strong decision making problem solving critical thinking and analytical skills
- Strong organizational skills with emphasis on detail and follow-up
- Ability to troubleshoot technology problems
- Ability to troubleshoot connectivity issues
- Must be able to exercise patience and professionalism during stressful situations
Knowledge Skills and Certification Requirements:
2 years of experience in a customer service support role
1 year of experience in help desk role
Security Clearance Requirements:
- Public Trust
Salary:
- $65k benefits
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each others differences as well as fostering a culture that promotes its core values: Commitment Innovation and Customer Satisfaction. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability or status as a protected veteran. If you require assistance or an accommodation due to a disability please call Human Resources at or email A CompTech associate will respond to your message as soon as reasonably possible.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
