IAM Security Analyst

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

We help the world Be Everyday Ready

Todays threatscape is relentless. So are Cyderes we specialize in building practical IAM exposure management and risk programs and stopping active threats fast with MDR that works with your existing security tools all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity arming organizations with the people platforms and perspectives they need to conquer whatever tomorrow throws their way.

About the Job:

The IAM Specialist will be responsible for performing user provisioning/de-provisioning activities troubleshooting and quality control tasks. They will ensure all Service Requests by our external clients are performed & documented per the agreed upon procedures. They will produce reports on the quality of work performed by the Service provider and propose process/documentation enhancements in order to improve the end-user experience for all Cyderes supported clients.

Responsibilities:

Receive requests from external ticketing systems with initial provisioning information for new hire or modifications to existing users.
Use appropriate tools (e.g. RBAC Matrix) to determine role appropriate level of access to applications and other requirements.
If access level is different from standard obtain explanation from requester and work with them to obtain signoff from approver (or their delegate).
Monitor Service Level achievement and proactively address tickets as required before they are escalated.
Monitor onboarding/off boarding service requests and ensure the execution is proceeding.
Manage completion of requests by meeting established SLA timelines
Follow-up when needed to ensure access completion to client satisfaction
As required provide relevant timely updates to the requester on the status of provisioning a new user with access rights and applications
Participate in projects as necessary
Substitute or cover other specialists as needed

Requirements:

2 years experience working in a Service Desk Tier I or SOC capacity
A good command of IAM tools Active Directory and Microsoft Suite in general
Proficiency in Microsoft Exchange Microsoft Excel & Remote access technology
Office 365 knowledge an asset
Exposure to service request ticketing systems an asset
Knowledge of ITIL v3 (ITIL practitioner certification) an asset
Flexibility to learn and adapt to new technologies and processes
Ability to adapt in a dynamic environment
Excellent verbal and written communication skills

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race religion color sex age disability sexual orientation genetic information national origin or veteran status.

Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

We help the world Be Everyday ReadyTodays threatscape is relentless. So are Cyderes we specialize in building practical IAM exposure management and risk programs and stopping active threats fast with MDR that works with your existing security tools all augmented by AI and driven by seasoned operat...

We help the world Be Everyday Ready

About the Job:

Responsibilities:

Receive requests from external ticketing systems with initial provisioning information for new hire or modifications to existing users.
Use appropriate tools (e.g. RBAC Matrix) to determine role appropriate level of access to applications and other requirements.
If access level is different from standard obtain explanation from requester and work with them to obtain signoff from approver (or their delegate).
Monitor Service Level achievement and proactively address tickets as required before they are escalated.
Monitor onboarding/off boarding service requests and ensure the execution is proceeding.
Manage completion of requests by meeting established SLA timelines
Follow-up when needed to ensure access completion to client satisfaction
As required provide relevant timely updates to the requester on the status of provisioning a new user with access rights and applications
Participate in projects as necessary
Substitute or cover other specialists as needed