3A Process Specialist
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Infosys McCamish
Skill: Customer Service
Process Specialist
We are seeking a detail-oriented and proactive Process Specialist to join our operations team. This role is critical in ensuring the accuracy of forms and legal documents managing workflows and collaborating with our offshore team to meet service level agreements. The ideal candidate will be a self-starter with strong organizational skills and a passion for process improvement.
Primary Responsibilities
- Review forms and legal documents for completeness and accuracy.
- Collaborate with offshore teams to ensure timely and accurate processing within SLA guidelines.
- Manage queues and workflows to optimize operational efficiency.
- Update and maintain Standard Operating Procedures (SOPs).
- Conduct research into problem cases and provide innovative solutions to improve processes.
- Take ownership of client issues and drive resolution with minimal supervision.
Location for this position isDes Moines IA.
Your responsibilities include but may not be limited to
- Experience with customer management applications.
- Demonstrated ability to quickly learn new processes and internal systems.
- Strong business acumen and work ethic.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Commitment to protecting client personal information and maintaining confidentiality.
- Proven ability to work independently with minimal direction.
- Excellent interpersonal and client communication skills.
- Strong organizational and written communication skills.
- Problem-solving mindset with a focus on ownership and accountability.
- Experience in working with Annuity Contracts and Life Insurance Policies.
Qualifications:
Required
High School Diploma or GED Equivalent.
At least 2years of experience in the job description below
Preferred
Analytical skills
Oral and written communication skills
Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
Ability and willingness to learn multiple financial concepts and systems
Flexibility in a fast-paced team-oriented environment
Organizational and follow through skills
Sensitivity to service and quality
Producer Management/Compensation skills preferred but not required
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
About Us
Infosys McCamish Systems( located in Atlanta Georgia is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.() Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials along with a proven business model for re-engineering systems and performing back-office services at a reduced cost while reinforcing accuracy speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/
Required Experience:
IC
Key Skills
- Hr Executive Recruitment
- Internship
- Information Technology Sales
- Furniture
- Administration Support
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
