[US-DC] Associate Director, Operations

Associate Director Operations

Factor a brand of HelloFresh is seeking an Associate Director Operations. The Associate Director drives the culture & leads the site strategy for a high-volume food manufacturing pick pack & ship Fulfillment Center. You will be responsible for delighting our loyal customers taste buds providing optimal nutrition to elevate their performance while maintaining restaurant quality and integrity presentation. You will work directly with our VP of Fulfillment to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the kitchen production and fulfillment center creating a positive workplace culture for over 700 employees mentoring the leadership team and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

You will...

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Kitchen Prepping Plating Food Safety & Quality and Fulfillment)
• Develop trust credibility effective and collaborative relationships with Factor peers and direct reports
• Provide direction and leadership for day to day operational challenges
• Develop trust credibility effective and collaborative relationships with supply chain peers and direct reports.
• Balance quality productivity cost safety and morale to achieve positive results in all areas.
• Be the liaison between the site operations and other functions within the corporate leadership teams helping your team to identify the key priorities for the site
• Develop high standards for execution to meet all KPIs & financial metrics while supporting your team in achieving daily weekly monthly and annual goals
• Ensure adequate communication of company goals and priorities to full Production team including leading monthly meetings to engage and inspire a diverse growing workforce
• Drive continuous improvement when it comes to Safety Quality Cost and Delivery.

• Demonstrate capability to create new processes that ensure consistency premium taste and appearance of every meal leaving our high-volume kitchen
• Promote food safety quality and a safety-first culture.

• Create a positive team dynamic that encourages all employees in the production and fulfillment center to:
• Provide timely feedback to direct/indirect reports.
• Drive positive change within the facility
• Adapt to the ever-changing business needs and ensure that the team does the same
• Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor/HF brand KPIs and culture

You are

• Bold: youre adventurous outgoing and optimistic; youre confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision passion and imagination; you are not afraid to ask what if and constantly challenge the status quo
• Versatile: you roll with the punches and dont get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth constantly changing environments
• Analytical: data is your friend; youre able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives evaluate and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

At a minimum you have...

• 8 years of management experience leading a fulfillment operations center; preferably in food service food production or kitting
• Bachelors Degree required or Masters preferred
• Familiarity with FSMA HACCP SQF
• APICS CPIM or CSCP certification (preferred)
• Deep knowledge of Lean and Agile Production
• Comprehensive background in ManufacturingFulfillment Shipping Receiving and Warehousing
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Effective communication and are a leader for employees direct reports cross-functional teams and executive leadership
• Willing to work weekends and/or night shifts when needed

Youll get

• Competitive salary 401k with company match that vests immediately upon participation and company equity plan based on role
• Generous PTO including sabbatical and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh Green Chef Everyplate and Factor)
• Access to Employee Resource Groups that are open to all employees including those pertaining to BIPOC women veterans parents and LGBTQ
• Inclusive collaborative and dynamic work environment within a fast-paced mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However the Company reserves the right to adjust modify or reassign work tasks and responsibilities as needed to meet changing business needs operational requirements or other factors.