Consumer Operations Technician 12 months (English Speaker + another european language)

Are you passionate about operational excellence and delivering exceptional customer service Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic this role you will play a pivotal part in managing customer support requests supervising operational procedures and driving process improvement initiatives across our European operations. This is a 12 months position.

Key Responsibilities:

• Act as a trusted business partner and consultant serving as the main liaison between Chubb and external Third-Party Administrators (TPAs) ensuring smooth communication and compliance with company policies.
• Deliver outstanding customer service support by fulfilling customer requests issue resolution and responding to inquiries through various channels.
• Demonstrate active listening skills to fully understand customer needs recognizing both verbal and non-verbal cues to provide tailored solutions.
• Oversee portfolio administration tasks including booking premiums issuing documents and handling broker requests with meticulous attention to detail.
• Analyze big data and customer trends to identify actionable insights accelerate innovation and drive operational efficiencies.
• Collect analyze and interpret data to support business decisions and present findings to stakeholders.
• Monitor and evaluate service delivery effectiveness ensuring all activities meet or exceed desired standards and agreements.
• Maintain accurate records in line with company records management policies and procedures.
• Proactively identify opportunities for operational excellence optimizing resources and improving efficiency in all transactions and services.
• Troubleshoot and resolve issues by diagnosing problems determining possible resolutions and implementing effective solutions.
• Adapt to rapidly changing environments demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
• Manage time effectively to accomplish work projects and goals within deadlines.
• Support postroom and indexing activities ensuring seamless policy documentation and incident response processes.

What Were Looking For:

• Proficiency in Italian DutchFrench German Spanish or Nordics languages will be preferred plus English (mandatory).
• Bachelors in finance business administration economicswill be preferred.
• Proven experience in operations or a similar role.
• Strong analytical communication and interpersonal skills.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive solution-oriented mindset with a focus on delivering results.
• Proficient in MS Office especially Excel. (Vlook up Pivot Tables)

What we offer in return:

• 12 months of fixed term contract
• 32days of vacation a year
• 2 days working from home option additional flexible days
• Working from home allowance
• Entry time flexibility
• Life and accident insurance
• Meal allowance
• Pension plan
• Flexible compensation scheme
• Wellhub
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.

Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.