Technical Support Specialist
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Job Summary
Campus
OSU-Stillwater
Contact Name & Email
Brian Nuttall
Work Schedule
Monday through Friday 8:00am-5:00pm with occasional evenings and weekends.
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$16.00 - $22.12
Special Instructions to Applicants
For full consideration please include a resume cover letter and contact information for three professional references.
About this Position
The Technical Support Specialist provides professional and technical expertise to support enterprise technology services ensuring alignment with OSU/A&M System goals compliance requirements and departmental priorities. This position is responsible for performing specialized operational technical or analytical tasks within the assigned domain.
As part of the IT Technology Support Team this role resolves customer issues documents service requests and collaborates with IT groups to implement practical solutions. The position assists customers on an ongoing basis and is available to respond to urgent needs immediately. Team members are assigned service topics document solutions and analyze incidents to identify trends updating documentation as needed.
Required Qualifications
- High School/GED (degree must be conferred on or before agreed upon start date) plustwo years of post-secondary education and two years related experience OR
HS/GED and four years related experience
- Certifications Registrations and/or Licenses:
Valid drivers license.
Preferred Qualifications
- Bachelors degree in IT or Communication
- Two or more years of technical writing.
- Experience with OSU systems or other institutional knowledge.
- Experience with incident management systems and technical support environments.
- Certifications Registrations and/or Licenses:
- Professional technical certifications (A ITIL HDI or others approved by management).
- Skills Proficiencies and/or Knowledge:
- Excellent working knowledge of Windows Mac Android and iOS operating systems.
- Strong troubleshooting and repair skills for hardware/software.
- Excellent verbal and written communication skills.
- High degree of critical thinking and customer service attitude.
- Ability to work well under stressful conditions.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
