Service Supervisor
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
2Worker Type:
PermanentPosition Overview:
Service Supervisor Build and Lead a High-Performance Service TeamLocation: Edmonton
Employment Type: Full-Time
Shift: 7x7
Are you ready to lead from the front and make a measurable impact As a Service Supervisor you will be the driving force behind a team committed to excellence in safety quality and customer service. This is not a desk jobyour leadership will be visible on the shop floor where you will spend 80% of your time actively engaging with your team ensuring every job meets the highest standards.
What You Will Do
Champion Safety: Foster a culture where every team member takes ownership of creating a safe work environment.
Lead and Develop People: Inspire coach and empower your team to grow collaborate and deliver exceptional results.
Ensure Quality: Drive a right the first time approach to repairs and service ensuring customer satisfaction at every step.
Optimize Performance: Manage resources and priorities to achieve operational goals without compromising quality or safety.
What We Are Looking For
If you are a hands-on leader with a passion for developing people solving problems and exceeding customer expectations this is your opportunity to shape a high-performing service team and make a real difference every day.
Job Description:
Key Responsibilities
Safety Leadership
Champion a safe work environment by enforcing all safety standards policies and compliance requirements.
Lead daily reviews pre-job mid-job and post-job meetings to ensure safety and job accuracy.
Oversee NSC compliance: truck inspections repairs load securement documentation and hours of service.
Conduct floor inspections to verify JHA controls and update risk assessments.
Facilitate regular safety meetings and ensure employees maintain required safety training.
People Leadership
Provide day-to-day leadership: recruitment onboarding coaching mentoring and performance management.
Drive employee engagement and development through regular feedback and growth opportunities.
Quality Service Right the First Time
Spend 80% of time on the shop floor ensuring scope accuracy and timely communication.
Resolve tooling parts and technical issues promptly to meet customer commitments.
Manage repair processes warranty assessments and inspection reviews to maintain high standards.
Productivity
Assign jobs and monitor technician productivity.
Manage manpower allocation and job progression providing guidance and prioritization.
Conduct mid-job reviews and communicate changes effectively.
Accountabilities
Deliver safety targets (TRIF LTI) and implement audit action plans.
Foster a positive high-performing team environment aligned with operational goals.
Ensure accurate timecards SOP adherence warranty documentation and core returns.
Achieve KPIs across Customer (NPS) People (engagement) Financial (variance rework) and Safety metrics.
Experience & Education Requirements
Minimum 35 years of proven leadership and supervisory experience with a demonstrated ability to develop and motivate high-performing teams.
Journeyperson Heavy Equipment Technician certification required.
At least 4 years of hands-on experience working with Caterpillar equipment in both construction and mining environments.
Strong understanding of operational and financial drivers with the ability to interpret KPIs and manage branch profitability effectively.
In-depth knowledge of Caterpillar products warranty administration contamination control practices Job Hazard Analysis (JHA) and applicable safety codes.
Familiarity with collective agreements performance management processes and principles of high-performance leadership considered an asset.
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
