Portuguese-speaking Customer Care Agent to Sofia, Bulgaria

Job Description

Customer Care Agent for a Healthcare Company with Portuguese and English.

Yes our client is growing and is looking for new talents to join their team!
The position is for a science-led global healthcare company with a special purpose to improve the quality of human life by helping people do more feel better а live longer.

Your typical day:

As a representative of the brand you will be the face of the company to the consumers. Whether receiving notice of a complaint or providing helpful information or engaging in conversation on social media Consumer Care specialists aim to make life easier for the Consumers as trusted friends.

You will utilize active listening and conversational leadership skills to accurately understand all consumer issues efficiently. Ensure appropriate additional attention given to sensitive contacts and cases. Develop expertise in the product portfolio and our Consumers expectations unique to each product and category. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you need to have is:

• Empathy and the ability to perceive detect and manage emotions

• Fluency inPortuguese and Englishboth written and verbal

• Strong phone and verbal communication skills along with active listening.

• Work experience in a customer experience center is an advantage

• Good typing and computer skills (MS Office applications)

• Be organized have decision-making and analytical skills

• Team player with a great attitude

• High school education

What can you expect from our client:

• Full-time role with working shifts - Mon-FRIh

• Competitive salary with monthly performance-based bonuses

• Work from home option after the training and nesting period

• Comprehensive initial training and onboarding (fully paid)

• Continuous training and upskilling programs through different programs

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)

• Part of the additional benefits are Health and Life Insurance Multisport card Transport allowance Bonus for important life events Additional paid leave for education Corporate discounts Company events and many more!

Are you ready for a new position in beautiful Sofia Apply today and well help you further in the process!