Manager, Business Solution Architecture

At SCP Health what you do matters

As part of the SCP Health team you have an opportunity to make a difference. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients 7500 providers 30 states and 400 healthcare facilities SCP Health is a leader in clinical practice management spanning the entire continuum of care including emergency medicine hospital medicine wellness telemedicine intensive care and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.

Key Responsibilities

Team Leadership & Development

• Manage and mentor a team of Business Solution Architects providing guidance coaching and performance feedback.
• Oversee workload distribution prioritize initiatives and ensure timely delivery of projects across Salesforce and enterprise applications.
• Foster a culture of collaboration continuous learning and accountability within the team.

Hands-On Solution Design & Business Engagement

• Actively lead and participate in discovery and solutioning sessions with business stakeholders and technical teams for Salesforce QGenda mySCP portal and related applications.
• Translate complex business needs into functional designs aligned with platform capabilities.
• Review and approve solution designs while contributing to critical configurations and integrations.

Strategic Architecture Across Platforms

• Define and enforce functional architecture standards across Salesforce and enterprise applications.
• Collaborate with technical architects to design scalable secure and well-structured solutions.
• Develop and maintain architectural roadmaps aligned with enterprise goals and evolving business needs.

Cross-Functional Partnership

• Work closely with Product Owners and PMO to manage demand prioritize features and track dependencies.
• Partner with integration and data teams to ensure accurate and consistent data flow between Salesforce QGenda mySCP portal and other systems.
• Influence data governance and integration standards to support compliance and quality.

Governance Security & Compliance

• Promote and enforce platform governance standards including naming conventions development practices and access controls across all applications.
• Ensure security and compliance requirements are embedded in all solution designs.

Agile Delivery Oversight

• Lead Agile ceremonies such as backlog grooming sprint planning demos and retrospectives.
• Ensure sprint commitments are met and defects are resolved promptly.
• Support UAT and change management activities to drive adoption and minimize risk.

Continuous Improvement & Innovation

• Stay current on Salesforce product releases and best practices as well as updates for QGenda and mySCP portal.
• Identify opportunities for platform optimization automation and user experience enhancements.
• Champion innovation and continuous improvement within the team.

Qualifications

Experience:

• 810 years in business analysis solution design or architecture roles.
• 3 years in a leadership or managerial capacity.
• Hands-on experience with Salesforce and enterprise applications such as QGenda and mySCP portal.
• Familiarity with healthcare or regulated environments preferred.

Technical & Platform Skills:

• Deep understanding of Salesforce platform concepts (data model security model automation flows).
• Exposure to integrations and data flow design across multiple applications.
• Proficiency with tools such as JIRA Confluence Lucidchart.

Certifications (Preferred):

• Salesforce Administrator (required).
• App Builder or Architect certifications (preferred).

Soft Skills:

• Strong leadership and team management skills.
• Excellent communication and facilitation abilities.
• Strategic thinker with hands-on problem-solving capability.
• Proactive collaborative and highly motivated to deliver value.

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