Design Lead

Comfort starts with our 10000 team members across the globe who are transforming the power of comfort every day. Our employees have the power to change lives in our homes work and communities. We foster an inclusive environment while honoring a legacy built on family where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset and innovation propels us into the future youre ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

Goal is King:

• Meet or exceed daily and monthly store GOAL by team selling.
• Execute the Comfort Compass process with every customer.
• Maintain and surpass the stores minimum average ticket.
• Maintain and surpass the stores minimum DPC IH and TLA percentage.

Team Selling:

• Consistently assist consumers each day by team selling.
• Execute drive-bys crash the party and third-party endorsements with your fellow sales team.
• Assist and encourage sketching with your fellow sales team.
• Assist with fabric and/or leather and TLA selections with consumers.
• Encourage in-home design consultations.
• Help overcome objections that lead to the consumer making a buying decision.
• Accept appropriate intervention when needed from Sales Manager Sales Lead District Sales Manager Director of Design and/or President of Sales to execute our team selling culture.

Accountability:

• Review daily goal analysis daily and be familiar with the current sales stats.
• Ensure comfort guides are filled out including a sketch of the consumers room.
• Enter all prospect information daily into the CRM (Door Counts / Trackwell).
• Submit all properly completed design forms to the Director of Design
• Participate in training coaching and meetings with the Director of Design
• Attend monthly meetings with the Sales Manager District Sales Manager and/or Sales Lead to identify performance gaps and coaching opportunities.

Minimum Standards of Performance MSOP:

• The Design Lead is expected to assist the sales team with achieving daily/monthly store GOAL.
• The Design Lead is expected to assist the sales team to maintain the stores minimum TLA percentage.
• The Design Lead is responsible for maintaining the appearance of the store stockroom and break room.
• The Design Lead is responsible for maintaining the appearance of the vignettes and all areas of merchandising.
• The Design Lead is responsible for completing all LMS training and their personal training calendar.
• The Design Lead is expected to be an expert on LZBs 3D Room Planner.

Customer Relationship Management:

• Maintain accurate notes in the CRM (Door Counts / Trackwell) Use action item tool and update notes with each contact follow-up.
• Provide customers with both an as purchased and as designed mood board.
• Send every IHD client buyer and non-buyer a personalized thank you card.
• Review past IHD projects for new opportunities and communicate with clients regularly.
• Maintain a portfolio of IHD projects to share with prospective clients and showcase designer talent.
• Create an IHD Design Lead bio.

Product Knowledge:

• Be an expert in every upholstery category.
• Be an expert in every TLA and case goods category.
• Be an expert in fabric and leather.
• Be an expert in custom order options i.e.: fringe cords finishes etc.
• Be an expert in furniture romance terms.

Process Execution:

• Be an expert in the selling process (PSS).
• Be an expert in price list information.
• Be an expert in all LZB Upholstery product catalogs.
• Be an expert in all bedroom and dining room catalogs.
• Be an expert in area rug construction.

Area of Responsibility:

• Designer file drawers and/or electronic files are to be up-to-date and always organized.
• Keep accessory back-room area organized and uncluttered daily.

Display:

• Openly communicate floor merchandising needs to the Sales Manager Merchandising Director or Visual Coordinator.

Training:

• Train all new hires in the IHD process within their first 30 days.
• Lead Saturday morning training at least once per month.
• Assist Sales Consultant team with their weekly training and give one-on-one assistance and coaching.

Administration:

• Understand and follow all company policies and procedures.
• Arrive at least 10 minutes early to prepare for work.
• Clock in upon arrival and clock out at end of shift. Clock in/out for any meal breaks.
• Attend and participate in all company training store staff meetings and companywide sales rally meetings.
• Complete all sales paperwork and customer service issues in an accurate and timely manner.
• Respond to questions regarding sales and return policy LA-Z-BOY warranty/service and direct customers to the appropriate department as required.
• Understand and follow the Terms & Conditions policy on our sales receipt.
• Ensure open sales have proper deposits and documentation.
• Schedule pick-ups and deliveries in compliance with procedures.
• Accurately verify weekly ISTs and alert all applicable departments when something is incorrect/incomplete/missing on the IST.
• Utilize company systems to answer questions regarding sales balances and inventory availability.
• Always update customer accounts by inputting notes in RMS Sales/Delivery notes.
• Assure that all company assets daily receipts and cash are always secure.
• Follow all safety and security rules.

MINIMUM REQUIREMENTS:

• Possess excellent communication skills and the ability to collaborate effectively with others.
• Effectively create interior designs using 2D and 3D floor planning software.
• Demonstrate good product knowledge.
• Ability to build and explain storyboards.
• Showcase a creative flair and an eye for quality and design.
• Maintain awareness of changing trends and design techniques.
• Exhibit a high degree of professional excellence characterized by sound judgment initiative and high standards of ethics.
• Have reliable transportation a valid Drivers License and acceptable automobile insurance.
• Able to work evenings weekends and holidays as required in a successful retail environment.
• Capable of working independently with minimal supervision.
• Bachelor of Interior Design BA BS or BFA.
• ASID CQRID or IDS certified preferred.
• A minimum of 3 years experience in furniture retailing and/or Interior Design field.
• Proficient with floor planning software (2D and 3D).

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Frequent computer use and desk work with the ability to sit or stand for extended periods and infrequent ability to bend squat and kneel. The ability to move around the office to collaborate with different departments attend meetings and address employee needs. Proficient manual dexterity and vision for tasks such as typing handling paperwork and operating office equipment.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the incumbent for this job. Duties responsibilities and activities may change at any time with or without notice.

Weekly Hours:

Benefit offerings to employee and their families include: Medical Vision Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year two weeks prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: 2025 La-Z-Boy Benefits Overview

At La-Z-Boy Incorporated were an equal opportunity employer. We understand that our employees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

We are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability you may request a reasonable accommodations by emailing our recruiting team at or by calling .