Document Control Manager

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties and Responsibilities:

Document Management

• Administration of document management system including: review approval and distribution of CATS documents
• version control of controlled documents for the agency
• Review draft documents for consistency with other procedures readability and conciseness
• Work with document owners to ensure documents meet CATS documentation standards & changes are captured
• Edit/format new or revised controlled documents
• Guide contractors & administrative assistants with documentation requirements of policies/plans/manuals & procedures
• Audit divisions & sections for compliance with document control policies
• Create original documentation including: procedures instructions forms and flowcharts
• As part of your responsibility to support the CATS Safety Culture report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Administrative Support

• Prepare / compile reports & materials for audit reports
• Prepare & proofread administrative correspondence
• Maintain CATS quality performance metrics
• Acts as Record Management liaison for the Quality Assurance section; attends records representative meetings participates in annual document purge reviews and updates the Quality Assurance document retention schedule
• Perform related duties as required

Training Support

• Assist in the preparation of presentations when required to enhance training on Quality Processes
• Conduct training for various quality-related initiatives

Knowledge Skills & Abilities:

• Ability to communicate effectively both orally and in writing
• Knowledge of Microsoft Office 365 Word SharePoint PowerPoint Visio Excel
• Advanced skill level of MS Word
• Ability to learn administrator-level tasks in Electronic Document Management Systems and internal data tracking systems
• Strong organizational skills with attention to detail
• Experience creating and maintaining document control systems and/or knowledge of quality management systems (ISO 9001 etc.)
• Assemble and organize data
• Ability to compose effective and accurate correspondence
• Ability to handle conflict and deal well with internal & external customers

Preferred Qualifications:

• Bachelors degree
• Major coursework in English/Communications or technical field
• Three to five years of experience in technical writing

Skilled in: SharePoint Adobe PowerPoint

Minimum Qualifications:

• Associate degree with seven (7) years of relevant work experience; or a bachelors degree with three (3) years of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge skills and abilities to perform the essential job duties successfully.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.