Product Engineer Factory Support

Job Summary:

We are seeking a detail-oriented and proactive Factory Support (sustaining) Product Engineer to support the lifecycle of our existing products and this role you will be responsible for diagnosing and resolving product issues in the field or in production implementing design improvements and coordinating cross-functional efforts to ensure long-term product reliability quality and compliance.

Key Responsibilities:

• Investigate troubleshoot and resolve product related issues identified in production testing or in the field for legacy products.
• Manage engineering change orders (ECOs) and documentation updates for existing products.
• Collaborate with quality manufacturing and customer support teams to identify root causes and implement corrective actions.
• Provide technical support for supply chain issues including component obsolescence and sourcing alternatives.
• Analyze field returns warranty claims and customer feedback to drive continuous product improvements.
• Participate in product audits failure analysis and reliability assessments.
• Support cost-reduction initiatives regulatory compliance updates and product refresh projects.
• Maintain and improve documentation such as CAD drawings schematics BOMs and technical specifications.
• Analyze designs and drive changes or modifications.
• Execute approved drawing updates and changes as communicated through our redline/deviation process.
• Independently research solutions troubleshoot and resolve complex problems by analyzing product data and production processes.
• Perform as liaison between factory floor and central engineering team as required for complex fit/feel and function product changes.
• Support NPI (New Product Introduction) to ensure new products comply with DFMA standards and factory standards.
• Champion shop floor improvement projects such as fixture builds cart design etc.

Qualifications:

• Bachelors degree in Engineering (Mechanical or Industrial).
• 25 years of experience in sustaining design manufacturing or product support engineering.
• Strong problem-solving skills and experience with root cause analysis (e.g. 8D FMEA 5 Whys).
• Proficiency in engineering tools (e.g. CAD PLM systems testing equipment version control). Autodesk Inventor experience a plus.
• Strong knowledge of quality tools and methodologies (e.g. Six Sigma Lean DMAIC).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.

Preferred Qualifications:

• Knowledge of GD&T SPC or FMEA.
• Green Belt or Black Belt certification.
• Experience designing / supporting material handling product a strong plus.

The base salary range for this role is $76100 to $114200. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location level job-related knowledge skills experience and performance.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age color national origin physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status pregnancy or pregnancy-related condition status with regard to public assistance veteran status citizenship status (if authorized to work in the U.S.) or any other characteristic protected by federal state or local addition FORTNA will provide reasonable accommodations for qualified individuals with disabilities.