Contract Manager

CONTRACT MANAGER TRANSNET CONTRACT

Fidelity Specialized Services (FSS)

Position Overview:

The Contract Manager is responsible for the overall management coordination and performance of the Fidelity Specialized Services (FSS) security operations deployed on the Transnet contract. The role ensures full contractual compliance operational excellence risk mitigation stakeholder engagement and service delivery aligned with Transnet standards and Fidelity policies.

The Contract Manager is the primary point of contact between Transnet representatives and Fidelity management.

Reporting Structure

• Reports to: National Critical Infrastructure Manager Fidelity Specialized Services
• Direct reports: Site Managers Supervisors Tactical Commanders Drone Pilots K9 Handlers Control Centre Operators.

Minimum Requirements

• Grade 12 / Matric.
• PSIRA Grade A (mandatory).
• Minimum 58 years experience in security operations management (rail critical infrastructure or high-risk environments advantageous).
• Valid drivers licence and ability to travel.
• Strong knowledge of:
• Critical infrastructure protection
• Transnet operational environment (preferred)
• Tactical deployment and emergency response
• Risk intelligence and incident management
• Computer literacy (MS Office reporting systems).
• Strong leadership communication and investigative skills.

Job Description/Key Responsibilities:

Contract Management & Compliance

• Ensure full adherence to contractual obligations as stipulated in the TRIM SLA.
• Monitor and enforce compliance with Fidelity policies Transnet security protocols and statutory regulations.
• Conduct periodic contract performance reviews and submit required reports.
• Manage service deviations and implement corrective action plans.
• • Key Competencies
  • High integrity and professionalism
  • Decision-making under pressure
  • Strong situational awareness
  • Team leadership and discipline management
  • Analytical and investigative abilities
  • Excellent communication skills
  • Ability to manage client expectations and deliver results

Operational Management

• Oversee daily security operations across all Transnet sites allocated under the contract.
• Ensure adequate manpower deployment including tactical teams foot patrols K9 units drones and vehicle patrols where applicable.
• Conduct operational inspections parades shift briefings and site audits.
• Ensure effective incident response escalation processes and 24/7 command-and-control readiness.

Risk Incident & Intelligence Management

• Identify operational risks crime patterns and vulnerabilities along Transnet corridors and facilities.
• Oversee intelligence gathering threat monitoring and prevention strategies.
• Manage critical incidents derailments cable theft attempts and infrastructure tampering cases.
• Ensure proper reporting (flash reports incident logs investigation reports and weekly performance summaries).

Staff Management

• Provide leadership to Site Managers Supervisors Tactical Commanders and security personnel.
• Conduct performance evaluations coaching and disciplinary processes.
• Manage recruitment training and certification requirements (firearm competency polygraphing tactical readiness etc.).
• Promote professional standards integrity testing and compliance with company procedures.

Client Relationship & Stakeholder Management

• Maintain strong relationships with Transnet Security Operations Managers Corridor Managers and other key stakeholders.
• Attend daily/weekly meetings debriefs and operational planning sessions with Transnet.
• Ensure clear communication channels between Fidelity and the client.

Administration & Reporting

• Submit accurate deployment schedules registers payroll inputs and timesheets.
• Maintain asset registers (vehicles drones radios firearms tactical equipment).
• Ensure proper record-keeping for incidents investigations and audit trails.
• Compile monthly management reports and KPI/SLA performance reports for Transnet.

Financial & Budget Control

• Manage contract budgets overtime fuel vehicle maintenance and equipment procurement.
• Prevent cost overruns through effective resource planning.
• Ensure financial controls including verifying invoices claims and operational expenses.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful