Client Success & Growth Manager
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Job Location:
South Tyneside - UK
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
Were looking for a high-energy commercially minded Client Success & Growth Manager to act as a senior individual contributor driving measurable impact across our client base. Youll combine consultative customer partnerships with a sharp eye for growth opportunities ensuring every conversation unlocks value deepens engagement and fuels renewal and expansion.
This is a role for someone curious proactive and commercially driven equally confident in delivering customer outcomes and spotting sales opportunities in the moment. Youll also play a key role in sharing best practice and raising the bar across the wider Customer Success team.
Responsibilities
Drive Customer Value & Growth
- Own revenue expansion and contribute directly to net revenue retention targets.
- Build strong relationships with clients understanding their goals challenges and success drivers.
- Proactively spot upsell cross-sell and renewal opportunities during customer interactions.
- Shape account strategies that deliver impact for customers and revenue growth for Cognassist.
- Forecast and track account metrics with accuracy delivering against quarterly revenue goals.
Customer Engagement & Adoption
- Lead customer onboarding and activation ensuring clients embed Cognassist effectively.
- Deliver tailored enablement and training to drive adoption across teams and stakeholders.
- Champion the benefits of cognitive profiling and learning strategies with senior client leaders.
Consultative Partnership
- Conduct Customer Impact Reviews providing insights and clear next steps to improve performance.
- Act as a trusted advisor bringing fresh ideas best practices and solutions that add value.
- Collaborate with Sales Product and Engineering to ensure customer feedback drives innovation.
Advocacy & Influence
- Convert customer success into advocacy: case studies testimonials and reference clients.
- Engage executives and stakeholders to reinforce Cognassists strategic value.
- Support timely renewals and negotiate agreements with commercial confidence.
Team Contribution & Best Practice
- Share knowledge insights and proven approaches with Customer Success peers.
- Help strengthen team capability by modelling commercial curiosity and proactive customer engagement.
Required Skills & Experience
- Minimum 3 years in Customer Success Sales Account Management or a similar client-facing role.
- SaaS experience essential; EdTech background a plus.
- Strong commercial acumen with proven success in renewals upselling and expansion.
- Energetic curious and motivated by delivering customer impact and revenue growth.
- Excellent communicator and influencer comfortable with both frontline users and executives.
- Organised proactive and resilient under pressure.
- Skilled with CRM tools and Excel; confident using data to inform decisions.
Key Competencies
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
- Excellent listening negotiation and presentation abilities; and
- Strong verbal and written communication skills.
Qualifications
- Experience of the Education and EdTech sector preferable but not mandatory with passion about the education industry and the role of cognition in delivering learner achievement.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
