Client Service Representative (Customer Services)
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
As a client service representative youll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCPs customers to solve their issues.
What youll be doing:
- Respond to customer inquiries and requests over the phone email and chat based on SOPs
- Utilize TCPs tech tools suite (Microsoft Suite Salesforce ZOHO Hodu) in day-to-day operations
- Escalate and distribute customer issues to relevant departments as per guidelines
- Record review and follow-up on requests and resolutions
- Investigate and research solutions
- Update customer records during conversation
- Meet and exceed quantitative metrics and KPIs including client facing time call quality and occupancy
What we are looking for:
- Technological Requirements: Dedicated home workspace needed
- Work Schedule: 05 days a week 40 hours/week 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
- Experience & Knowledge: 1-2 years experience of customer services collections & retention in USA based B2C focused financial and banking services industry
- Base Salary: $4/hr
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
