Resource Management Representative

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Workforce Management (WFM)
- Managing user schedules; Setting up maintaining and monitoring user schedules and exceptions
Incident Dispatch:
- Receive and dispatch support incidents
- Assigning incidents to the correct functional areas and required skill sets
- Escalating with internal or external support resources and SME when necessary
Customer Communication:
- Reach out to customers on key company initiatives
- Participation in limited project work as delegated.
- Provide input on policies & procedures

Skills & Experience: To be successful in this role we need someone with

Work experience of 3 to 4 years
Good to have Work force management (WFM) experience
Should have Documentation Skills Data Entry Skills Telephone Skills Multi-tasking Dependability Emotional Control Reporting Skills
Must have the ability to learn and absorb technology quickly
Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is desired
The ability to communicate effectively with people at all levels
The ability to work as part of a team and on their own initiative
Positive & Flexible attitude is must.
A good understanding of the ServiceNow platform is a definite advantage

Responsibilities: Workforce Management (WFM) Managing user schedules; Setting up maintaining and monitoring user schedules and exceptions Incident Dispatch: Receive and dispatch support incidents Assigning incidents to the correct functional areas and required skill sets Escalating with intern...