System Engineer

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

System Engineer

We are seeking a System Support Engineer to deliver first- and second-line technical support for mission-critical systems. This role is ideal for someone who is hands-on passionate about problem-solving and eager to deepen their expertise in system operations networking and IoT technologies.

If you excel in fast-paced environments and enjoy making a direct impact on customer success we would love to connect.

Why You Should Join Us:

This role gives you the opportunity to work at the heart of a real-time data-intensive technology platform used by retailers nationwide. You will:

Work directly with modern infrastructure supporting high-volume business-critical applications.
Strengthen your technical expertise across Linux systems networking databases and IoT device environments.
Have a direct and meaningful impact on customer satisfaction and platform reliability.
Collaborate with product engineering and operations teams to influence best practices and continuous improvement.
Join a team that values ownership learning and technical growth while offering the stability of a mature scaling organization.

If you are looking to advance your support engineering career while working with advanced data-driven retail technologies this is an excellent opportunity.

Key Responsibilities:

Provide Level 1 3 technical support for production systems including Linux servers networking and system-level services.
Troubleshoot and resolve issues related to system performance configuration networking and storage.
Monitor overall system health and performance using system monitoring tools.
Prioritize and manage multiple open issues simultaneously.
Collaborate with internal teams to document best practices and expand the internal and external knowledge base.
Follow up with clients after troubleshooting to ensure full system functionality.
Create and maintain technical documentation including manuals and support notes.
Build and maintain strong client relationships ensuring a professional and positive support experience.

Requirements:

Bachelors degree in Computer Science Information Technology or a related field.
Strong Linux administration skills especially in mission-critical environments.
Experience with system performance monitoring tools.
Solid networking knowledge including firewalls VPNs TCP/IP troubleshooting and performance tuning.
Basic database understanding including SQL querying and troubleshooting.
Proven experience in roles such as Technical Support Engineer Desktop Support Engineer or IT Help Desk Technician.
Exceptional communication troubleshooting and customer service skills.
Highly motivated organized and able to manage multiple priorities effectively.

System Engineer We are seeking a System Support Engineer to deliver first- and second-line technical support for mission-critical systems. This role is ideal for someone who is hands-on passionate about problem-solving and eager to deepen their expertise in system operations networking and IoT t...