Help Desk 1

California Creative Solutions Inc.

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Roles/Responsibilities:

Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner gathering and analyzing information about the customers issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting including password resets printer configurations break/fix instructions website content updates creates accounts and configure hardware as part of on boarding processs supports audio and video equipment in conference rooms and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system escalating issues as appropriate and communicating trends to management.

Mandatory Skills:

3 years of experience delivering superior customer service (written verbal and in-person) across multiple delivery channels (telephone email in-person).
2 years of experience working with customers across all levels of technological proficiency.
2 years of experience in the support of computers the use of applicable programs and systems (such as Microsoft Office Suite Windows 10 and Adobe products) and troubleshooting information systems.
1 years of experience with Active Directory.
1 years of experience with cloud platforms and technologies like Microsoft Azure.

Desirable Skills:

1 years of experience A strong desire to grow and advance within an organization with an opportunistic landscape.
CompTIA A CompTIA ITF or equivalent certification highly preferred.
Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).

Roles/Responsibilities: Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner gathering and analyzing information about the customers issue and determination of the best way to resolve the problem. Provides basic support and t...