Help Desk Technician
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Job Location:
Ocean County, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
We are looking for a Help Desk Technician to join our team at Digacore. As a Help Desk Technician you will be responsible for providing technical support and assistance to our clients in solving their IT-related issues. Your role will involve troubleshooting diagnosing and resolving hardware software and networking problems.
Job Responsibilities:
- Respond to client inquiries and provide technical support via phone email or in person.
- Assist in setting up installing and configuring hardware and software.
- Troubleshoot and resolve hardware software and networking issues.
- Escalate complex technical issues to the appropriate IT personnel.
- Maintain accurate records of client issues and solutions in the ticketing system.
- Ensure client satisfaction by providing timely and effective support.
- Collaborate with team members to improve overall IT support services.
Essential Qualifications:
- Completion of a Bachelors degree in Computer Science or related field.
- Strong knowledge of computer hardware software and networking systems.
- Excellent communication and customer service skills.
- Ability to work well under pressure and in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
Desired Experience:
- 1-2 years of experience in a help desk or technical support role.
- Experience with ticketing systems and remote support tools.
- Certifications in relevant IT areas such as CompTIA A Microsoft or Cisco are a plus.
Salary & Benefits:
The salary for this position ranges from $35000 to $40000 per year. We offer competitive compensation packages along with benefits such as health insurance paid time off and opportunities for professional development.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
