Employment Type:

Shift:

Description:

Purpose

The Strategic Growth professional is responsible for strategic growth access & physician relationships focused on increasing utilization retaining & growing volume for selected service lines / programs in alignment with Trinity Health (TH) & Regional Health Ministry (RHM) strategic plans.

Essential Functions

Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.

Work Focus: Conduct strategic outreach to targeted providers with the goal of increasing utilization of Trinity Health services. Research collect analyze & synthesize information / data to support growth initiatives projects strategies & leadership decision making. Identify opportunities & collaborate with operations Medical Group & other key stakeholders to address barriers to access & growth. Build & deploy alignment strategies. Serve as the voice of the customer (VOC) for internal stakeholders build relationships & foster collaborative work environments.

• Healthcare Market Intelligence: Understand market dynamics (e.g. demographics payer strategies & referral patterns) related to Trinity Health entities & market competitors. Interpret & use data to identify growth opportunities & barriers at the system RHM service line & programmatic levels.

• Physician / Provider Relationship Management: Deploy consultative engagement strategies & build trust-based solutions-oriented relationships with employed & independent physicians relevant providers & office staff. Understand the drivers of physician behavior (e.g. referral management & site of care selection) & how to influence & position Trinity Health / associated facilities to enhance alignment & facilitate growth through removing barriers & developing strategies to optimize opportunities. Navigate complex relationships & care delivery systems. Act as an advocate & voice of the physician as customer.

• Business Development Acumen: Identify & pursue service line programmatic ambulatory & geographic growth collaboration with finance operations & other key stakeholders assess feasibility & develop business cases to support decision-making.

• Customer Service Orientation: Embrace both physicians & relevant internal stakeholders as customers. Commit to deliver timely responsive & high-quality service. Operate as problem solver & reliably follow through on commitments & communication.

Process Focus: As part of the Strategy Growth & Development Team assess opportunities for business growth. Utilize multiple system applications to perform analysis create reports & develop materials. Incorporate knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized.

• Data-Driven Decision Making: Utilize external & internal data sources to support growth strategies & targeted outreach. Consume analyze & communicate data insights from data sources (e.g. Together Care financial reports & claims data). Translate data into strategies & tactics. Evaluate performance of initiatives using Key Performance Indicators (KPIs) including but not limited to volume growth referral capture & market share.

• Cross-Functional Collaboration: Work across relevant departments (e.g. operations marketing finance & the medical group) to align strategy & deployment. Work within defined organization structures to prioritize & advance strategic growth & access initiatives. Navigate internal policies while maintaining momentum.

• Communication & Influence: Convey strategy to executive clinical & operational stakeholders. Tailor messaging for diverse audiences & influence without formal authority.

• Change Management & Deployment: Lead / support change management efforts to support strategic growth & access initiatives. Understand provider & staff adoption challenges & collaborate with relevant stakeholders to develop strategies to proactively & creatively overcome those challenges. Implement track & iterate on initiatives in an intentional manner to drive results.

• Values-Based Leadership & Stewardship: Demonstrate ethical decision-making & commitment to equity in growth initiatives. Demonstrate stewardship of community & company resources.

Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Purpose: Strategic Growth Teams exist to protect & grow volume for selected service lines & programs that are aligned with the Trinity Health strategic plan. They build & maintain purposeful relationships with providers & relevant staff to promote Trinity Health services address growth opportunities & facilitate barrier-free access.

Work Focus: Guided by Strategy Growth & Development processes & policies. Maintain focused area of expertise for program & / or provide engagements or knowledge within niche areas of assignment / program. Act as a resource for others & may serve in intermittent expanded roles. Use tools & reports to support service line & programmatic growth through data gathering tracking (e.g. Provider Relationship Management (PRM)) & presentation. Responsible for reporting analysis meeting coordination material / data preparation & communications.

(OP II) General: Field level of focus & accountability to align day-to-day work with system & ministry goals. Apply local market insights to decision support & fieldwork. Build & manage productive trust-based relationships. Use referral data to guide outreach. Partner with client stakeholders to facilitate enhanced utilization of available services. Use data to track KPIs identify trends & inform actions. Identify growth opportunities & related actionable tactics. Lead projects across teams resolve operational barriers communicate with multiple stakeholders (e.g. physicians office staff executives). Manage implementation & deployment of growth initiatives. Resolve field issues serve as voice of customer.

Minimum Qualifications

Bachelors degree from an accredited school in business healthcare administration or related field. Three (3) years of healthcare sales experience. Valid drivers license where required by assignment. Ability to travel within the area of assignment (estimated 75% regionally / locally).

Additional Qualifications (nice to have)

Clinical experience. Masters Business Administration (MBA) or Healthcare Administration (MHA) degree from an accredited school.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.