Director Software Development

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
You will lead a delivery team responsible for building and operating the Implementation Hub platform at Fiserv an omnichannel commerce orchestration solution that enables fast developer-friendly integrations and unified APIs. You will drive delivery operational excellence and continuous improvement to reduce time-to-market and operational costs for merchant clients. The role focuses on reliability incident reduction and accelerating secure commerce experiences.

What youll do:

• Lead and develop a production development team focused on Implementation Hub setting technical direction and maintaining high team engagement and performance.
• Manage production incident response including triage root cause analysis and driving fixes to closure within committed SLAs.
• Develop and implement a comprehensive operational strategy to improve production performance and reduce client-impacting defects.
• Participate in code and data deep-dives with a hands-on approach to diagnose and remediate defects.
• Drive process and tooling improvements to increase productivity ensure high-quality fixes and prevent recurrence.
• Oversee production deployments and establish post-implementation validation cadence to ensure zero deployment impacts to live clients.
• Partner with core architecture infrastructure business operations and integrations teams to maintain application health and resolve client issues.
• Analyze operational metrics and maintain an Operational Scorecard and KPIs to inform continuous improvement and forecasting.
• Manage resource planning capacity forecasting and workload distribution for the team.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 13 years of experience in Java development including performance tuning and JVM diagnostics.
• 13 years of experience designing and implementing microservices architectures RESTful APIs and API orchestration.
• 10 years of experience with cloud platform operations and deployment (serverless computing and containerized packages).
• 10 years of experience in Spring Framework and Spring Boot.
• 10 years of experience in payments and high-volume transaction processing systems.
• 8 years of experience with relational databases and data integrations (Oracle SQL Server MySQL) and advanced SQL.
• 8 years of experience with CI/CD and developer tooling (Git Maven Gitlab) and collaboration tools (JIRA Confluence).
• 8 years of equivalent combination of educational background related experience and/or military experience.
• Higley experienced in Agile methodology.

Experience that would be great to have:

• Experience with API management platforms i.e. Apigee and API gateway patterns.
• Experience using security and code-quality scanning tools such as SonarQube Fortify and WebInspect.
• Experience in integration and load testing tools such as Postman and JMeter.
• Experience with observability and monitoring stacks (Dynatrace Prometheus Grafana) for production systems.
• Proven stakeholder management and executive communication experience when resolving cross-functional production incidents.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
• This is a full-time direct-hire position and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal state and/or local government contractors. Should this position support a Federal Government contract now or in the future the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Perks at Work:

• Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

#LI-IH1

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.