Customer Service Representative Enrollment Broker
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Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
General information
Description & Requirements
- Future Planning- Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package- Enjoy PTO Holidays and sick leave alongwith Short- and Long-Term Disability coverage.
- Recognition Platform- Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement- Invest in your ongoing education and development.
- Employee Perks and Discounts- Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources- Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities-Participate in training programs workshops and conferences.
Essential Duties and Responsibilities:
- Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
- Respond to customer inquiries received by telephone Interactive Voice Response (IVR) or web-based portal regarding information on programs and services.
- Record customer interactions and transactions by documenting details of inquiries complaints comments and actions taken.
- Follow standard operating procedures to ensure consistency and accuracy.
- Address customer inquiries and resolve problems to ensure that appropriate changes are made.
- Refer unresolved customer grievances to designated departments for further investigation.
- Communicate with supervisor regarding any potential needs or concerns.
- Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer.
- Perform data entry accurately.
- High school diploma or GED required and 0-6 months of relevant professional experience required or equivalent combination of education and experience.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At the federal, state, and local level, we transform public policy into programs that change lives.
