Front Desk & Facilities Coordinator

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Job Summary
The role will be highly varied challenging and diverse. Ideal requirements include a professional and personable individual who and has exceptional organisational and communication skills.
The ideal candidate will have proven ability at successfully managing a variety of tasks and processes whilst always ensuring all aspects of the role are delivered to the very highest standard. Working on reception you will need to demonstrate your ability to be both proactive and insightful. The role will also require you to interact with our in-house facilities team and the building facilities team to ensure that the facilities are kept in excellent condition

What you will do

• Greet visitors professionally and identify their needs
• Answer reception calls and direct messages across CDW
• Train temporary cover when required
• Ensure consistent application of reception processes across offices
• Monitor and maintain shared mailboxes
• Sort and distribute incoming mail and deliveries; prepare outgoing mail and collections
• Manage visitor access including issuing passes and logging entries
• Maintain a tidy and organised reception and office environment
• Manage meeting room bookings and ensure rooms are set up daily
• Organise client refreshments and process orders via Navision
• Capture staff photos for ID or internal use
• Maintain access tokens lockers and desk booking systems
• Order stationery catering and office supplies
• Log facilities incidents with internal or building teams
• Direct external contractors and building facilities teams as needed
• Distribute internal communications (e.g. meetings lost property)
• Process PREQs and invoices for reception and facilities
• Serve as trained fire warden and first aider
• Undertake additional duties as assigned by the leadership team

What is expected of you
Minimum basic requirements

• Previous experience in reception or customer facing role
• Strong Microsoft Office skills eg. Teams Word Excel Outlook
• Respond to 95% of visitor and caller enquiries within one working day.
• Maintain 100% accuracy in visitor logs and access control records.
• Ensure reception area is presentable and operational throughout business hours.
• Support meeting room bookings with zero scheduling conflicts.
• Handle mail and deliveries with same-day turnaround and full accuracy.
• Receive positive feedback from staff and visitors at least once per quarter.
• Escalate unresolved issues within two hours of identification.
• Effectively manage New Starer and Leaver processes

Preferred skills experience and qualities needed

• Excellent organisational and time management skills
• Strong written and verbal communication
• Professional and courteous attitude
• Effective interpersonal skills
• Ability to work under pressure and adapt to changing priorities
• Confident multitasker with attention to detail
• Collaborative team player
• Self-motivated with a proactive mindset
• Positive can-do attitude
• Ability to build strong working relationships
• Takes ownership and delivers results
• Maintains confidentiality and exercises discretion
• Prioritises workload effectively based on urgency and importance
• Executes administrative tasks with precision and consistency

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.