Senior Software Engineer PHP

Job Description

Join our Workforce Management (WFM) Integrations team and help shape the way support teams manage their operations across the globe. As a Senior Software Engineer youll design and build scalable integration solutions that connect Zendesks core WFM capabilities with third-party systems - ensuring our customers can deliver efficient data-driven support experiences.

Youll work on impactful projects at the heart of Zendesks ecosystem collaborating closely with engineering teams across regions product managers and external partners. This role offers an exciting opportunity to contribute to Zendesks growing engineering organization and to products that power seamless workforce management for millions of users.

What Youll Be Doing

• Taking full ownership of designing writing testing reviewing and maintaining high-quality code for systems used by millions worldwide.

• Driving the entire SDLC - from ideation and architecture through delivery and ongoing support - for projects involving multiple developers and complex requirements.

• Leading squad-based initiatives influencing technical decision-making and driving work that affects complex systems and mission-critical areas.

• Collaborating closely with product managers engineers and customer-facing teams to accurately translate business needs into effective technical solutions.

• Addressing technical debt proactively breaking down complex tasks into manageable actionable components and leading by example through insightful comprehensive code reviews.

• Monitoring and optimizing system performance scalability and reliability setting a high standard for code quality and maintainability.

• Participating actively in the hiring process to attract top talent to Zendesk.

What Would You Bring to the Team

Basic Qualifications

• 5 years of professional experience in backend or integration engineering designing and developing scalable microservices distributed systems and cloud-based solutions.

• Advanced proficiency in PHP Laravel PHPUnit & Codeception Swoole Docker PostgreSQL and MySQL.

• Strong fluency with cloud platforms and services preferably AWS.

• Profound understanding of programming best practices distributed system concepts (eventual consistency timeouts partitioning circuit breaking etc.) and the SDLC.

• Hands-on experience with Kafka and event-driven architectures.

• In depth experience with REST API integrations including third part applications integration.

• Strong ability to design develop and execute test cases to validate functionality reliability and scalability of delivered solutions.

• Excellent written and verbal communication skills in English with the ability to clearly articulate ideas actively listen and engage effectively with diverse teams.

• Proficient in Agile and Scrum methodologies.

• Passionate about continuous learning mentoring other engineers and driving continuous improvement.

• Adaptable and open-minded - you excel in managing changes.

Preferred Qualifications

• Experience with the Go programming language.

• Experience working with ClickHouse or other analytical databases.

• Familiarity with monitoring and observability tools preferably Datadog and Sentry.

• Exposure to CI/CD pipelines using tools like GitHub Actions Jenkins or Spinnaker.

• Previous experience working with Workforce Management (WFM) tools or platforms.

Tech Stack

• Backend: PHP Laravel Go

• Frontend: JavaScript TypeScript React Redux

• Data & APIs: PostgreSQL MySQL ClickHouse Kafka Redis REST GraphQL

• Cloud & Infrastructure: AWS Terraform Docker Kubernetes Spinnaker

• Monitoring: Datadog Sentry

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Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.