Integration Support Engineer
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our team as a passionate Integration Support Engineer to support and innovate within our Technology & Development organization!
What Youll Do:
Provide timely and efficient support for day-to-day inquiries and service requests from our clients
Track monitor and follow up on reported bugs glitches and technical issues to ensure prompt resolution and minimal disruption
Continuously improve processes procedures and tools used in client support to increase efficiency and customer satisfaction
Resolve basic technical tasks and inquiries independently while escalating more complex issues to appropriate teams
Collaborate with internal teams to ensure smooth communication and effective issue resolution in a fast-paced gaming environment
Qualifications :
Who You Are:
You have proficiency in English at minimum B2 level both written and spoken
You have a strong customer-centric mindset and genuinely enjoy helping others
You communicate clearly professionally and empathetically across different channels
You possess solid problem-solving skills and can troubleshoot issues effectively often in real time
You are comfortable working collaboratively with cross-functional teams
You are adaptable and flexible able to work evenings weekends and holidays as part of a 24/7 gaming environment
You manage your time well and can prioritize tasks efficiently
You demonstrate empathy patience and resilience especially in high-pressure situations
You are committed to continuous learning and professional development
You have a basic understanding of technology including:
Unix systems
MySQL (used heavily in day-to-day work)
REST APIs
HTTP
JavaScript
You are comfortable working with MS Office tools (e.g. Excel Word Outlook)
Extra Points For:
Basic knowledge of cloud platforms and online gaming operations
Familiarity with technical terminology related to account management gameplay and technical troubleshooting
Previous experience as a gamer or strong interest in video games and gaming platforms
Any prior experience working with iGaming companies
Additional Information :
Equal Opportunity:
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us to bring your creativity and leadership to a dynamic and innovative team!
Encouragement to Apply:
We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying.
Please apply anyway wed love to hear from you.
Expected Salary:
UoP - 7500 PLN gross- 8500 PLN gross
B2B - 9750 PLN netvat - 11050 PLN netvat
Remote Work :
No
Employment Type :
Full-time
Key Skills
- APIs
- Jenkins
- REST
- Python
- SOAP
- Systems Engineering
- Service-Oriented Architecture
- Java
- XML
- JSON
- Scripting
- Sftp
About Company
Yggdrasil is a leading provider of online gaming solutions, known for its innovation and creativity. Since our start in 2013, we've grown rapidly and earned a strong reputation in the iGaming industry. We’re driven by a passion for quality, cutting-edge technology, and a culture that ... View more
