Product Support Tech Advisor

Responsibilities:

Fulfill end-user requests for non-routine and complex/technical tasks.
Provide guidance to end-users on application functionality and procedural topics that are within assigned remit.
Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process.
Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
Maintain compliance with SOP training time reporting requirements other procedures and applicable regulatory requirements.
As assigned perform system/process checks QC tasks and applicable follow-up actions.
Perform system User Acceptance Testing (UAT) informal testing or validation as assigned.
Participate in or lead training design activities or perform training delivery for end-users within the assigned remit.
As guided by senior team members: produce and maintain support materials used by the team. For example email templates and process checklists based on approved procedures.
As relevant for assigned projects collect objective activity measurements report to management and suggest/implement ongoing improvements in alignment with the organizations strategy.

Qualifications
Bachelors Degree Computer Science a related field or equivalent experience
Critical to be a great listener who communicates obsessively with the customer. Forecasting and Measuring are must have skills to track where the product is in terms of timelines spend and road map prioritization
Ability to work independently in a fast-paced environment with little direct supervision
Extraordinary analytic problem solving written/oral presentation skills.; Technical skills to translate business requirements into terms that developers and testers can understand
Aptitude for synthesizing complex data into key components that drive informed decisions

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at