Associate Client Support Representative with French (Hybrid)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

We are seeking a Client Services Representative to join our dynamic this role you will be responsible for maintaining efficient and effective communication with our subscribers by conducting training calls on the digital tools we addition to customer education the Client Support team members are responsible for the promotion of Broadridge services and products such as: websites domain names sponsored ads digital advertising and social media support.

The work hours are Monday - Friday from 11:00AM - 8:00 PM (Eastern Time). This is a hybrid remote role where you will primarily work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Responsibilities:

Call Handling

• Inbound calls High call volume (20-30 calls per day)
• Outbound calls Product support and customer education
• Log call notes in CRM and JIRA applications

Customer Relationship Management

• Maintain client relationships focused on customer satisfaction and retention
• Educate clients on product and program enhancements
• Maintain and track communication with clients
• Facilitate information flow to all relevant parties
• Flexibility in work schedule is a necessity
• Complete additional projects as assigned

Customer Education

• Ongoing product support
• Editor/tool knowledge base and support
• Guide customers through Corporate Client Intranets policies and procedures

Troubleshooting/Case Management

• Researching previous and current account activity to resolve issues or answer questions
• Entering issues for Development to further investigate
• Close case and follow up with customer on resolution

Qualifications:

• Strong customer service experience
• Fluency in both English and French/French Canadian language required
• Bachelors Degree or equivalent education is preferred
• Literacy in using application software such as Microsoft Office including Outlook Excel and Word
• Strong communication analytical and organizational skills; thorough and attentive to details; able to prioritize and multitask and recognize the importance of deadlines
• Adept at working in a team environment with various personality types to get the work done; ability to relate well build consensus and show respect and consideration for others
• Digital Marketing experience is a plus

Compensation: The salary for this position is $20 hourly. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visitfor information on our comprehensive benefit offerings for this role. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits as applicable.

Apply by clicking the application link and submitting your information. The deadline to apply for this role is December 15th 2025.

#LI-DS1
#LI-Hybrid

We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.

US applicants: Clickhereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.