Job Description

Version Française Développeur logiciel senior Produit de Billetterie (Backend / Full Stack)

Profil recherché

Zendesk recherche un développeur logiciel senior pour se joindre à léquipe du produit de billetterie. Notre équipe se concentre sur les enjeux liés au produit principal de Zendesk : le billet de support. Nous sommes une équipe full-stack responsable de garantir que les administrateurs agents et utilisateurs finaux puissent communiquer facilement et en toute sécurité grâce au processus de billetterie de Zendesk.

En plus de développer de nouvelles fonctionnalités nous veillons à ce que nos systèmes demeurent fiables évolutifs et performants.

Joignez-vous à nous pour faire évoluer des technologies de pointe dans des systèmes complexes et hautement fiables!

Responsabilités

• Simplifier un système de billetterie complexe et le rendre hautement personnalisable pour divers besoins clients.

• Livrer des logiciels de calibre entreprise et relever les défis liés à des produits mondiaux.

• Promouvoir lappropriation du code les meilleures pratiques un code de haute qualité et une couverture de tests robuste.

• Participer ou diriger toutes les phases du cycle de développement logiciel (découverte conception technique définition de la portée prototypage implantation tests déploiement optimisation).

• Collaborer avec une petite équipe axée sur la modernisation de la pile backend et limplantation de changements importants à la plateforme.
  

Exigences obligatoires

• 4 années dexpérience en développement logiciel

• Maîtrise des frameworks backend particulièrement Ruby et Rails

• Solide compréhension de GraphQL REST de la conception dAPI et de larchitecture de systèmes

• Expérience en conception et développement de systèmes de calibre entreprise

• Compétences pratiques en développement web dans une vaste base de code
  

Atouts

• Expérience avec Ruby Java Python ou autres langages serveur

• Maîtrise de MySQL Aurora ou autres bases relationnelles

• Connaissance de MySQL ElasticSearch Redis

• Expérience avec Kafka SNS/SQS ou architectures distribuées

• Excellentes compétences en communication écrite et orale

Pile technologique

• Backend : Ruby on Rails GraphQL MySQL/Aurora Redis/Memcached Kafka Kubernetes DynamoDB

• Outils : Git/GitHub Spinnaker

• Analytique/Monitoring : Datadog BigQuery Sentry AWS

• Frontend : Apollo APIs REST passerelle GraphQL en Java

English Version Senior Software Developer Ticketing Product (Backend / Full Stack)

Who were looking for

Zendesk is looking for a Senior Software Developer to join the Ticketing Product team. Our team focuses on the core functionality of Zendesks primary product: the Support Ticket. We are a full-stack team responsible for ensuring admins agents and end-users can communicate easily and securely through Zendesks ticketing workflows.

In addition to building new features we ensure our systems remain reliable scalable and fast.

Bring your skills to help evolve cutting-edge technologies within complex high-reliability systems!

What youll be doing

• Make a complex ticketing system easy to understand and highly customizable for a wide range of customer needs.

• Deliver enterprise-grade software and solve challenges that come with global-scale products.

• Champion code ownership best practices high-quality code and strong test coverage.

• Participate in or lead all phases of the software lifecycle: discovery tech design scoping prototyping implementation testing rollout and ongoing performance optimization.

• Collaborate with a small team focusing on modernizing our backend stack and implementing impactful platform improvements.
  

Required experience

• 4 years of software development experience

• Expert-level backend skills especially with Ruby and Rails

• Strong understanding of application development GraphQL REST API design and systems architecture

• Experience designing and operating systems at enterprise scale

• Practical web development experience in a large established codebase
  

Preferred requirements

• Experience with Ruby Java Python or similar server-side languages

• Proficiency with relational data stores such as MySQL or Aurora

• Understanding of MySQL ElasticSearch Redis

• Experience with event-driven distributed architecture (Kafka SNS/SQS)

• Excellent written and verbal communication skills
  

Tech Stack

• Backend: Ruby on Rails GraphQL MySQL/Aurora Redis/Memcached Kafka Kubernetes DynamoDB

• Tools: Git/GitHub Spinnaker

• Analytics/Monitoring: Datadog BigQuery Sentry AWS

• Frontend: Apollo REST APIs GraphQL API gateway (Java)

#LI-JH1

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.