Automotive Service Writer
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Job Location:
North Olmsted, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Company:
Serpentini CDJR a prominent family-owned and operated dealership is seeking a dedicated Service Writer to join our team in North Olmsted Ohio. With a commitment to excellence and customer satisfaction we pride ourselves on delivering top-tier automotive services.
Position:
We are hiring a proactive and experienced Service Writer to ensure smooth operations and exceptional customer service experiences in our service department.
Responsibilities:
- Greet customers warmly assess their automotive service needs and document accurately.
- Clearly explain repair diagnoses and recommend services based on manufacturer guidelines.
- Provide detailed estimates of costs and timelines for repairs adhering to Serpentinis pricing and process standards.
- Schedule service appointments efficiently and coordinate service bay assignments.
- Maintain continuous communication with technicians and customers throughout the service process.
- Address customer inquiries and concerns promptly and professionally to ensure satisfaction.
- Ensure meticulous documentation of service orders and invoices following all store processes.
Expectations:
- Minimum of 2 years experience as an automotive service writer.
- Proficient in automotive service procedures manufacturer KPI scoring requirements and terminology.
- Ability to exceed monthly goals set by management and contribute to the teams success.
- Strong interpersonal and communication skills to build lasting customer relationships.
- Detail-oriented with exceptional organizational skills in a fast-paced environment.
- Commitment to following all store processes and exceeding manufacturer KPI scoring requirements.
Benefits:
- Competitive compensation based on experience.
- Comprehensive health insurance benefits.
- Paid vacation holidays and personal time off.
- Opportunities for career growth and development in a supportive family-oriented environment.
How to Apply:
Apply on this AD or in person at the store. We look forward to reviewing your application and potentially welcoming you to our team at Performance Nissan.
About Us:
Serpentini has been a trusted name in the Ohio automotive community for many years. We are committed to delivering superior service and fostering long-term customer relationships. Join us and be part of a team that values integrity professionalism and exceeding customer expectations. We are an EOE and DFW.
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Job Summary:Serpentini Chevrolet of Willoughby Hills is currently seeking highly motivated individuals with a passion for the automotive industry to join our te...
