WFS Staffing Manager

At Amazon were working to be the most customer centric company on earth. To get there we need exceptionally talented bright and self-driven people. If you would like to help us build the place to find and buy anything online this is your chance to make history.
Workforce Staffing (WFS) a division of Worldwide Operations People Product & Tech manages Amazons Tier 1 talent (Front-line associates) supply chain. We attract hire and onboard the associates who by fulfilling orders at the frontlines of the company make Amazon a global leader in delivery and logistics. This encompasses market analytics candidate attraction and communication strategic sourcing staffing execution at scale and vendor management. These processes enable our business partners to meet customer expectations by matching talent supply with demand.
The Workforce Staffing (WFS) Team is looking for a Staffing this multi-purpose leadership role; you will own both engagement and optimization for a defined geography. Creating a collaborative team environment and a strong candidate oriented culture that ensures deliver of efficient effective quality driven service to business partners is essential for success.
The Staffing Manager will focus in three key areas:
1) Owning the strategic development and delivery of community engagement plans
2) Executing labor demand plans for multiple sites across the node
3) execution of candidate engagement activities &
4) development of relationships with both internal and external stakeholders to build long term partnerships.
Successful candidates will be a strategic and analytical thinker who can see around corners and demonstrate a passion for process improvement candidate experience and onboarding process improvement. You will manage an organization of Staffing Team Leads Coordinators Administrators and Ambassadors who thrive in an innovative fast-paced environment. Our WFS node teams work flexible schedules shifts and areas to include evenings and weekends. We roll up our sleeves work hard have fun and make history!

Key job responsibilities
Partners with local Site Leadership teams to include but not limited to Operations Finance Human Resources and associated workflow teams to optimize labor requirements
Forecast labor demand plans and create scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand
Evolve and implement labor acquisition strategies inclusive of employee class recommendations labor pool utilization talent pool conversion and other channel resources across different Amazon businesses
Manage and own cost per hire budgets through oversight of labor acquisition advertising and other talent acquisition costs within the cluster
Manage and build strategies to optimize candidate cycle time conversion rates and applicant funnel metrics to benchmark
Exceed associate experience service levels and KPIs measured by hiring activity results and defect reduction
Analyze daily weekly and monthly reporting of Workforce Staffing performance via Key Performance Indicators
Evolve and implement strategies based on consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates
Leads and drives projects of increasing scale and complexity and manages programs through completion
Sets KPIs benchmarks metrics and understands how to prioritize to meet and exceed all business SLAs
Must be able to travel as needed to conduct events in various locations within your designated cluster or assigned geographical area.

A day in the life
The role holder will solve complex hiring-related problems for INOPS. They will manage key program priorities for the India WFS team while collaborating closely with multiple functions. Additionally they will be responsible for delivering hiring requirements across assigned sites. They will partner with key stakeholders including Operations Learning HRBPs and external manpower agency partners to ensure successful outcomes.

About the team
Workforce Staffing (WFS) a division within Worldwide (WW) Ops PxT (HR) is responsible for the management of the Tier 1 talent supply chain. This encompasses market analytics candidate attraction and communication strategic sourcing staffing execution at scale and vendor management. These processes enable our business partners to meet customer demand by matching talent supply with demand.

- Bachelors degree
- Experience in leading projects and programs in an operational setting
- Experience driving process optimization within a recruiting or equivalent environment
- Experience in managing and developing teams
- Can travel and relocate as appropriate

- Masters degree or MBA in supply chain management operations engineering analytics or related field
- Experience influencing internal and external stakeholders
- Experience in recruiting especially high volume hiring both within direct hiring and outsourcing capacities
- Experience managing projects in a fast pace environment
- Experience implementing change management successfully transitioning programs into large-scale operations
- Experience communicating results to senior leadership or experience in building financial and operational reports/data sets that inform business decision-making

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