New Business Representative

New Business Representative

Do you have fantastic people skills Can you deliver a great customer experience If yes we have the perfect job for you in our vibrant Leicester office!

Working Hours/ Shift Patterns: You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift youll get time off in lieu.

Our opening hours: Monday to Friday 08:00 - 19:00 Saturday 09:00 17:00 and Sunday 09:00 13:00

Training: The main training period runs for the first 6 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working.

Our approach to Hybrid Working: With hybrid working you have more flexibility as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is 25150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks the salary will automatically increase to 25500. There will be opportunities for further salary progression to 27500 which can be achieved in as little as 12-months with the right focus on personal development.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from the train station.

At Hastings Direct we have a simple ambition to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that speaking to thousands of customers every day and delivering the high-quality insurance service they deserve.

Your role:
The New Business team provides customers with new quotes whether theyre looking for car bike van home or multi-car/bike policies. We give them all the details they need to make an informed decision making sure they have the right cover that suits all their needs. Wherever possible you will support customers to complete the purchase of their policy using one of our digital products.

What were looking for in a New Business Customer Advisor:

• Self-motivated individuals that take pride in what they do uphold our values and focus on outcomes.

• Someone comfortable with change able to adapt quickly and show resilience

• Colleagues with a positive empathetic and patient approach

• Clear communicators who can build rapport and bring their personality to work

• People adept at navigating software systems while managing a conversation

• Someone whos accountable thorough and pays attention to detail

What we offer:
Join us and youll find a different way of doing things. We call it the 4Cs. So we focus on getting it right for our colleagues customers company and community.

As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. That includes initial in-house training on our products and systems as well as taking live calls alongside an experienced colleague and regular on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business with opportunities for secondments or to become a coach.

Benefits youll receive:

• Up to 5% annual discretionary Bonus

• Hybrid working (1 day per week in the office with the option to do more depending on your preference)

• A fantastic open plan modern office

• We promote a relaxed friendly & diverse working environment

• Harrys - a great onsite restaurant with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee

• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

• Pension match up to 10% of your salary

• Life insurance (4 x base salary)

• Discounted Hasting Direct products

• Discounts & cashback with well-known retailers

• Tech scheme cycle to work health assessments and skin check - on completion of probation

• Refer a friend scheme - earn 500 for every friend you refer

• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. For this position were regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments in the form of some online exercises which we can also provide adjustments for on a case-by-case basis. For more information on the DCS please visit our inclusive business page on our careers site.