Sr. IT Support AnalystRelease Lead

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Building a World-Class Diverse and Inclusive Technology Team at TD

We cant afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TDs technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD anyway.

We are looking for a Release Lead to join the Enterprise Release Management team. The role will enable future product/service development scalability and innovation. As the lead Release Lead you will partner with technology and business teams as well as vendor to create and manage the end-to-end release plan and deployment schedule with focus on efficiency reliability collision avoidance and availability of existing environments and services while supporting delivery teams in meeting their objectives and timelines. You will also define and implement practices for cross-team alignment collision avoidance release dependency management and risk mitigation; and contribute to planning design operationalization and readiness deliverables in compliance with enterprise and industry standards.

At TD we hope youll be inspired both by the work we do and the people who make it all happen. Theres room to grow in all of it.

Job Description

About This Role

Specifically the role will require strong aptitude in the following areas:

• Creating and managing end-to-end release plans for scheduling planning and controlling the release and deployment process
• Integrating release management practices into delivery process with objective of offering reliable repeatable IT services at appropriate service levels
• Ability to convert the technical expertise to recommendations pertaining to efficiency reliability scalability and security; drive best practices and engage with planning evaluating operationalizing and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner and drive consensus and decisions among stakeholder in pursuit of technical integrity
• Establishing infrastructure for tracking and monitoring all relevant updates and changes and efficiently converting the information into reporting recommendations schedules and decisions
• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive accurate and confirmed
• Managing correspondence with clear articulation of impacts
• Providing subject matter expert guidance and advice to Release and Deployment management as well as other IT Support segments and participating in development of remediation and collision avoidance strategies
• Identifying and educating on control and communication failures to help prevent issues going forward
• Providing updates to senior leadership on accomplishments and opportunities as well as insights on organizational trends anchored in unique perspective of the role
• Protecting the interests of organization through identification management and escalation of risks and dependencies
• Being proficient with IT workflow and collaboration tools such as Service Now JIRA and Confluence. Be able to independently create and manage work items in the tools as required
• Being professionally familiar with Agile Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms
• Understanding of the DevOps and continuous delivery principles and practices

Job Requirements

What can you bring to TDShare your credentials but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Bachelors degree in Computer Science or related field a bonus
• 5 years of previous release ITS or IT project management experience (Formal training and solid understanding of project management principles preferred)
• 6-8 years of experience in information systems operations environment in service management systems analysis or development
• Advanced knowledge of software development (SAFe Agile etc.) and service management lifecycles (ITSM)
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Demonstrated effective leadership and analytical skills
• Well-developed executive communication skills (both written and verbal)
• Highly proficient in development of resolutions plans and strategies for operational advancement.
• Sound management techniques experience in problem resolution and development of strategies for operational improvement.
• Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.
• Drive to boost your knowledge and expertise by staying abreast of industry and business trends.
• Willingness to work closely and effectively with clients stay connected to business needs and direction.
• Leadership in growing team expertise to align with demand and TDs business and technology direction; assess team capabilities identify ways to provide and enhance value delivered.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):