ServiceNow FSMCSM Developer
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Join CGI!
Do you want to be part of one of the five largest IT and business process companies in the world
At CGI we are currently hiring a ServiceNow Developer (FSM/CSM) to work on an international project.
Requirements:
- Technician technologist or professional in Computer Science Software Engineering or related fields.
- Conversational English (B2 or higher).
- 6 years experience implementing ServiceNow FSM and CSM modules in large organizations.
- Proven ability to lead development teams and act as a hands-on technical lead.
- Experience working with Product Teams and Agile Frameworks.
- Expertise in gathering business requirements and converting them into actionable user stories and acceptance criteria.
- Solid understanding of ServiceNow architecture scripting and configuration.
- Excellent communication and collaboration skills across technical and business teams.
- Knowledge of HTML CSS AngularJS for Service Portal and UI customization.
- Understanding of FSM-specific plugins such as Template Management Time Recording and Business Location.
- Advanced proficiency in ServiceNow platform configuration and customization including FSM Dispatcher Workspace and CSM workflows.
- Strong scripting skills in JavaScript including Business Rules Client Scripts Script Includes and UI Policies.
Responsibilities:
- Lead the design development and implementation of ServiceNow FSM and CSM modules for large-scale enterprise environments.
- Act as the technical lead and mentor for other developers providing hands-on guidance and best practices.
- Collaborate with business stakeholders to gather requirements and translate them into user stories and acceptance criteria for development and QA teams.
- Ensure code quality resolve defects and maintain high standards for performance and reliability.
- Support integrations with other systems using ServiceNow App Engine and related tools.
- Provide long-term support and enhancements for FSM/CSM modules post-deployment.
- Stay current with ServiceNow platform updates and recommend improvements.
Nice to Have:
- Familiarity with App Engine Studio for custom app development and integrations (nice to have).
- Experience with integrations using ServiceNow App Engine (nice to have).
- Familiarity with ServiceNow Legal module (nice to have).
- Bonus: Experience with ServiceNow Legal module and App Engine integrations.
Complementary Skills:
- A seasoned ServiceNow developer with FSM/CSM implementation experience.
- Demonstrated success in leading complex ServiceNow projects in enterprise environments.
- Solid understanding of ServiceNow architecture scripting and configuration.
- Strong problem-solving skills and ability to troubleshoot and resolve defects quickly.
- Comfortable working in a fast-paced Agile environment and driving team alignment.
- Passionate about delivering high-quality solutions and continuous improvement.
Apply Now!
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What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Key Skills
- CCTV
- Computer Science
- Corporate Marketing
- E Learning
- Arabic English Translation
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
