Vice President, Tech Delivery — Enterprise CRM Solutions (eCRMs)

You Lead the Way. Weve Got Your Back.

At American Express we know that with the right backing people and businesses have the power to progress in incredible ways.Whether were supporting our customers financial confidence to move ahead taking commerce to new heights or encouraging people to explore the world our colleagues are constantly redefining whats possible - and were proud to back each other every step of the way. When you join #TeamAmex you become part of a diverse community of over 60000 colleagues all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services.With our mix of assets like rewards benefits members only perks we are re-imagining how commerce and experiences converge in a more modern digital and connected world.

The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the companys Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility speed to market effectiveness of delivery and transparency. The eCRMs team creates solutions for the B2B Sales and Customer Domains via respective platforms by harnessing the power of Data Machine Learning and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales Account Development and Marketers across the Enterprise.

How will you make an impact in this role

The Vice President of Tech Delivery for Enterprise CRM Solutions (eCRMs) is an enterprise leader accountable for driving delivery excellence operational integration and strategic alignment across Amexs Sales and Customer Domains. This executive ensures that large-scale technology and business transformation initiatives are executed with precision agility and measurable impact.

Reporting to the VP of eCRMs the VP of Tech Delivery I partners with senior leaders in Product Engineering Finance and Business Units to design and execute a value-driven operating model that balances speed governance and innovation. This role oversees large-scale delivery and integration programs enterprise planning and financial management to deliver seamless high-quality outcomes for customers and colleagues.

Key Responsibilities

Strategic Leadership & Vision

• Define and lead the overall delivery integration and program management strategy for the eCRM portfolio both B2B Sales and Customer Domain aligning with enterprise priorities and the Amex Framework for Winning.

• Partner with executive leadership to shape investment decisions influence enterprise roadmaps and accelerate transformation through innovative delivery models.

Program Management & Delivery Excellence

• Manage all program management and delivery activities ensuring disciplined execution measurable outcomes and enterprise-wide visibility through robust program tracking and reporting.

• Oversee multi-train Agile and Kanban delivery (Customer Domain and Sales Domain) driving alignment across business product and technology teams.

• Provide and give directions of opportunities to continue to mature our delivery methods

Financial & Portfolio Management

• Provide executive oversight of financial planning and portfolio governance to ensure disciplined investment management forecasting accuracy and risk mitigation.

• Optimize capacity and capital allocation across strategic initiatives to maximize value realization and delivery efficiency.

Operational Governance & Risk Management

• Establish and enforce governance frameworks that ensure operational excellence data integrity and compliance across all delivery and integration activities.

• Oversee platform operations vendor partnerships and audit processes driving transparency accountability and proactive risk management.

Organizational Leadership & Talent Development

• Lead and inspire a high-performing globally distributed organization fostering a culture of accountability collaboration and innovation.

• Build leadership depth and bench strength through mentorship structured career development and clear succession planning.

Enterprise Collaboration & Change Leadership

• Drive enterprise-wide alignment between product technology and business domains ensuring seamless integration of strategies priorities and execution.

• Lead large-scale organizational change with empathy transparency and a focus on continuous improvement and cultural transformation.

• Bachelors degree in Business Administration Computer Science Engineering or related field required.

Leadership Competencies

• Strategic Thinker: Translates enterprise vision into actionable measurable delivery strategies.

• Operational Excellence: Champions discipline accountability and data-driven decision-making.

• Influential Collaborator: Builds alignment across diverse teams and competing priorities.

• Change Leader: Navigates ambiguity and drives cultural and operational transformation.

• Inclusive People Leader: Develops diverse empowered teams and fosters belonging across the organization

Minimum Qualifications

• 12 yearsof progressive leadership experience in enterprise deliveryprogram management and portfolio integration preferably within financial services or other complex global organizations.

• Demonstrated success leading and maturingAgile Release Trains (ARTs)or comparable delivery models at scale.

• Proven success in optimizing all seven stages of the software development life cycle.

• Proven success in linking delivery to business outcomes to influence decisions.

• Proven success in new ways of working change management and bringing others along.

• Expertise and proven success in program governance risk management and financial accountability.

• Proven ability to drive enterprise transformation across technology product and data ecosystems.

• Exceptional executive communication and stakeholder management skills.

• Experience leading distributed global teams and fostering inclusive high-performance cultures.

• Strong understanding ofdata governanceplatform operations andCRM technologies(e.g. Salesforce C360).

Preferred Qualifications

• Masters degree (MBA or equivalent) strongly preferred.

Salary Range: $176750.00 to $282000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical dental vision life insurance and disability benefits
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

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