Quality Associate II Full Population Monitoring Development

Organization Description:

Join JPMorgan Chase & Co. a global leader in financial services as we continue to serve our Chase customers through a comprehensive range of financial solutions. Our Consumer & Community Banking division is at the forefront of personal banking credit cards mortgages auto financing investment advice small business loans and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth offering the most-used digital solutions while consistently ranking first in customer satisfaction.

At JPMorgan Chase we believe our people are our greatest strength. We are committed to fostering a diverse and inclusive workforce where every employee is valued and empowered to contribute to our success. As an equal opportunity employer we do not discriminate based on any protected attribute and provide reasonable accommodations for religious practices mental health or physical disability needs.

The Quality Associate II will partner closely with CCB Collections Recovery and Auto Operations business lines to design develop and implement full-population quality testing (continuous monitoring) frameworks that strengthen our control environment and drive operational excellence. This role owns end-to-end delivery of data analytics solutions quantitative sampling methodologies test population isolation test structure design and AI/ML addition the Quality Associate II will manage robust reporting and analytics processes to deliver timely insights and performance metrics to senior management.

Key Responsibilities:

• Develop end-to-end full-population monitoring tests utilizing Data and Analytics and intelligent solutions in collaboration with operations compliance risk and control stakeholders ensuring comprehensive coverage and alignment with business objectives.
• Design and execute critical quality tests by isolating relevant populations leveraging data and analytics and business rules to validate controls and identify at-risk accounts/transactions.
• Handle highly confidential information with the utmost professionalism and integrity adhering to JPMorgan Chase privacy and security standards.
• Proactively analyze data to identify emerging themes trends and performance opportunities applying an end-to-end mindset to drive continuous improvement.
• Prepare and deliver management reporting offering clear insights and updates on test results key performance metrics and remediation plans.
• Demonstrate a sense of urgency when responding to escalated issues rapidly shifting priorities and adverse performance indicators to maintain program effectiveness.
• Prioritize strategic initiatives reporting commitments and key deliverables to support organizational goals and regulatory requirements.

Required Qualifications Skills and Capabilities:

• Proficiency in SAS Alteryx Python Java SQL Oracle or comparable software for data manipulation analysis and automation.
• Bachelors degree or equivalent experience in financial services providing a strong foundation in industry dynamics and control frameworks.
• Minimum of five years of experience in data analytics and development with a primary focus on quality testing methodologies and continuous monitoring.
• Proficiency in data analytics reporting techniques reporting automation statistical sampling methodologies and intelligent solutions to generate accurate actionable insights.
• Advanced skills in Microsoft Office products (Excel PowerPoint Access) to support complex data analysis and executive-level presentations.
• Excellent written and verbal communication skills to translate technical findings into clear concise recommendations for diverse stakeholders.
• Proven ability to deliver results in a high-pressure environment with rapidly shifting priorities and tight deadlines.
• Strong problem-solving and conflict resolution skills to navigate complex issues and implement effective corrective actions.

Preferred Qualifications Skills and Capabilities:

• Working knowledge of Auto Card and Overdraft Collections databases for data analysis and monitoring.
• Experience with Webstats and/or ACES to enhance efficiency in quality testing processes.
• Certification in Six Sigma Lean or other process improvement methodologies to drive operational excellence.
• Expertise in regulatory mandates and firm-level Intelligent Solutions/Quality Assurance standards driving development of compliant testing frameworks.
• Proven ability to influence and drive change across diverse teams and stakeholders to embed quality practices organization-wide.

Join us and be part of a team that is committed to delivering innovative financial solutions and exceptional customer experiences with a strong emphasis on quality. Apply today to make a difference at JPMorgan Chase & Co.