Housekeeping Public Manager
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Job Location:
Gatlinburg, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Housekeeping Manager you will lead the daily housekeeping operations in accordance with corporate and resort guidelines. This position is responsible for managing and motivating the housekeeping team overseeing daily operations and ensuring that all housekeeping services meet our quality and service standards.
- Communicate with guests and supervisors to address questions and provide clear direction
- Organize conduct and attend meetings to exchange relevant information
- Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction
- Train and provide career development for housekeeping staff
- Supervise and motivate all housekeeping supervisors including staffing training discipline scheduling and performance monitoring to ensure guest satisfaction
- Assign duties to supervisors inspect work for accuracy neatness and compliance with policies and procedures
- Complete assigned projects and maintain written progress records
- Conduct performance evaluations and provide feedback to employees
- Adhere to company philosophies policies and procedures effectively communicating them to subordinates
- Conduct training on safety security department procedures and service guidelines
- Perform other duties as assigned including assisting with room cleaning when short-staffed
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
Qualifications :
- Proven experience in housekeeping operations with at least 1-3 years of experience in a supervisory or managerial role
- Excellent communication and interpersonal skills with the ability to interact effectively with guests staff and management
- Detail-oriented and organized with a strong focus on cleanliness quality and efficiency
- Knowledge of cleaning techniques products and equipment as well as health and safety regulations
- Highly proficient in speaking reading and writing English
- Must have intermediate to advanced computer skills such as data entry email management and Microsoft Office (Excel Word and Outlook). Prior experience with HotSOS and a property management system preferred
- Must be able to lift 50lbs and work in outdoor weather conditions
- Valid TN State Drivers License
- Must be flexible to work weekends and holidays
- Required to pass a background check drug test and prove eligibility to work in the United States
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hotel Experience
- Taleo
- Hospitality Experience
- Environmental Services
- Laundry
- Cleaning Experience
- Housekeeping Management
- OSHA
- Sanitation
- Team Management
- Leadership Experience
- Supervising Experience
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
