Hosting Operations Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As an Operations Manager (Hosting) youll support the General Manager in running all aspects of the Casino. This is a multifaceted role that involves a deep commitment to both the efficiency of gaming operations and the enhancement of customer experience.
Youll ensure that every aspect of the Casino operates smoothly and in alignment with the Grosvenor Business Plan. This involves overseeing gaming activities ensuring compliance with regulations and managing staff to uphold high standards of service and experience.
Additionally your responsibilities extend to the overall customer hosting experience requiring a proactive approach to customer service problem-solving and the ability to create an inviting and entertaining environment for guests ensuring we drive our mission forward as the most loved Casinos in the UK.
This role demands a blend of leadership operational management skills and a genuine passion for delivering exceptional entertainment experiences. The ultimate goal is to maintain an atmosphere that entices customers to return time & time again ultimately delivering our purpose to Excite and Entertain.
Qualifications :
- Have previous leadership experience and be able to demonstrate previous success in dealing with customers in a frontline service business
- Hold a current PML License
- Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful multifunctional business at a very high level
- Be people focused with a passion for delivering first class customer experiences
- Demonstrate an Inclusive people leadership style recognising team members and stakeholders for their individuality.
- Be able to demonstrate the company values and correct behaviours in everything you do
Additional Information :
Why Join Us
Because your skill deserves the right setting.
- A Salary That Reflects Your Value - We know talent when we see it and we reward it. Youll earn a competitive salary that recognises your contribution from day one.
- A Rewards Package That Goes Further - From team competitions and bonuses to staff perks we believe in making work both fulfilling and rewarding.
- A Warm Welcome That Sets You Up to Win - Our induction isnt just a process its a real welcome. Youll get the support and confidence you need to hit the ground running.
- Work That Means Something - Youll have the chance to shape the way we do things take part in exciting projects and see your ideas make a real difference.
- A Culture That Puts People First - Were proud to support and look out for each other. Its part of who we are and why people stay.
- A High Standard Shared Together - We set the bar high because we care but we do it as a team not in competition. When one person wins we all do.
- Real Support for Your Growth - Whether youre new to the industry or ready to take the next step were here to help you develop and grow.
Be Part of Whats Next
If youre looking for more than just a job - if you want to be part of a team that values passion performance and care - wed love to hear from you.
Were building something special at Grosvenor Casinos. Join us and be part of it.
Were for Everyone
At Grosvenor Casinos and The Rank Group were committed to creating a workplace thats welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know - were happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are t ... View more
