Senior Manager, Direct to Consumer Communication and Engagement Platforms
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This role is part of the Premium team managing Visas Premium Core Products and benefits for France Belgium and Luxembourg.
As Senior Manager you will play a critical strategic role in developing and executing our Direct-to-Consumer Strategy. You will lead a team of product managers in delivering a consistent multi-channel engagement approach including the my Visa application ensuring cardholders enjoy a seamless customer journey.
You will leverage your deep knowledge of product industry and technology to design channel-specific strategies that meet business objectives across the premium product range. The ultimate goal is to drive spend and penetration of Premium products in key consumer segments through compelling propositions and best-in-class experiences.
Key Responsibilities:
- Develop long-term business objectives and comprehensive product roadmaps.
- Represent engagement platforms with clients and markets from ideation through launch.
- Oversee pricing budgeting and P&L management.
- Identify and address potential issues and risks related to implementations and platform enhancements.
- Partner with global and European teams to secure alignment in strategy.
- Ensure strong cross-functional collaboration with internal teams (product marketing sourcing sales legal) and external partners (major issuing banks in France Belgium and Luxembourg).
- Engage directly with clients to present and refine roadmaps.
- Establish robust governance and risk management processes.
- Prioritize and deliver key initiatives with a fast entrepreneurial approach.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD
Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
6 years in customer experience management within financial services with proven expertise in website and/or app go-to-market support.
Strong understanding of the payments benefits and/or rewards landscape.
Excellent project management stakeholder engagement and communication skills.
Great written and verbal communication abilities.
Passion for customer experience benefits and rewards.
Solid understanding of modern technologies (e.g. APIs cloud solutions).
Curious analytical problem-solver who thrives in complex high-stakes environments with a bias for action.
Strong leadership skills and the ability to inspire collaboration across geographies.
Fluent in French and English.
Comfortable navigating multi-stakeholder initiatives and driving change in fast-moving environments.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
