Reservations Agent
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The Reservations Agent is responsible for handling all guest room reservation inquiries with the highest level of professionalism accuracy and attention to detail. This role ensures a seamless booking experience that reflects the hotels luxury standards while maximizing room revenue and occupancy. The Reservations Agent acts as a key point of contact for guests travel partners and internal departments to ensure exceptional service and operational addition this position will be heavily involved in the achievement of Forbes 5-star standards.
Qualifications :
Education & Experience:
- 2 years of prior experience in a related position in a luxury 5 star hotel preferred
- College degree in hotel or business administration highly preferred
General Requirements:
- General knowledge of the principles and practices within the Revenue Management/Sales & Marketing profession
- Must possess communication skills in terms of the ability to negotiate convince sell and influence others
- Ability to make decisions with only general policies and procedures for guidance
- Strong computer literacy particularly with Opera OTA extranets and Microsoft Office
- Must effectively adhere to strict daily/weekly/monthly deadlines.
- Extensive proficiency in Excel Word and PowerPoint required and ability to manipulate data essential
- Strong knowledge of Forbes Standards and ability to coach team in achieving 5-star standards
- Attention to detail required.
- Ability to operate in a team environment.
- Excellent written and verbal communication skills
- Excellent interpersonal skills and demonstrated maturity.
- Ability to manage multiple tasks and responsibilities at once.
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical dental vision and life insurance.
- Personalized development opportunities across Accors extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
