Senior Vulnerability Manager Consultant

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise CDW delivers innovative technology solutions for our customers. Were also committed to fostering an environment that embraces collaboration celebrates integrity inclusivity and individuality and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

Job Summary

The Sr Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. The Sr Consultant may specialize in at least one of three particular disciplines: Network Security Information Security and/or Endpoint Security; and continues to develop a platform of technical expertise that they act as a subject matter addition the Sr Consultant is required to provide input on how to drive process improvements gain efficiencies and create opportunities for improved workflow and automation. The Sr Consultant acts as a primary technical owner on the assigned accounts.

What you will do:

• Services Delivery 50% job weight
  • Manages complex technical questions and ticket escalations and monitors system performance
  • Identifies and makes recommendations on technical deficiencies service performance issues product utilization bugs and enhancements
  • Recommends process improvements in order to drive efficiencies reduction of the average time to trouble-shoot and reducing false-positive alerts
  • Performs ongoing analysis and system testing of new system releases upgrades and/or patches to supported technologies
  • Embodies Trusted Advisor techniques to builds clients trust and influence loyalty
  • Confidently runs Great Meetings differentiating services per MSS positioning
  • Accountable for the delivery of quarterly monthly meetings and tuning calls with assigned accounts
  • Handle technical account management responsibilities for assigned accounts
  • Helps improve the business proactively engages when service is inconsistent or risk is identified
  • Mentors team with technical advice / support
  • Identifies and manages out of scope requirements and facilitates the resolution

• Services Improvement and Enhancement - 35% job weight
  • Identifies and provides recommendations for technical deficiencies service performance issues product utilization bugs and enhancements
  • Accountable for executing on identified recommendations to improve clients security posture
  • Develops reports and presentations
  • Provides technical knowledge transfer and analysis to clients on performance status trends and metrics in a specific area of discipline.
  • Recommends process enhancements and drives efficiency by reducing average time to trouble-shoot repetitive issues and problem service tickets reducing false-positives
  • Develops best practices strategies methodologies business process documentation and templates suitable for use by other Consultants Specialists and Analysts
  • Contributes to the development of service definition and content packs
  • Performs ongoing analysis and system testing of new system releases upgrades and/or patches in one or more specific technologies
  • Makes recommendations to improve workflows and drive automation creating efficiencies
  • Develops and improves Standard Operating Procedures (SOPs) and knowledge base articles
  • Conducts technical procedural and incident handling knowledge transfer sessions
  • Carry out research on supported technologies and develop actionable threat advisory documentation
  • Identifies out of scope requirements and bring to managers attention
• Professional Development - 15% job weight
  • Participate notably in assigned self-paced trainings
  • Develops Self-paced technical training content on supported technologies and processes
  • Attends training sessions or shadowing activities and obtains industry related certifications as determined by Manager

What we expect of you:

• Bachelors degree (B.A./B.S.) or 3-year diploma in Engineering Computer Science or a Technology related field and 5 years of Security Support experience in a client-focused environment and/or working in security operations center OR
• 9 years total of Information Technology experience to include 5 years of Security Support experience in a client-focused environment and/or working in security operations center
• At least 2 advanced or expert level certifications in Managed Security Services discipline including but not limited to:s
  • Check Point: CCSE; Cisco: CCNP Security CyberOps Professional CCIE Security; Palo Alto PCNSE Cortex XDR-PMXdC; IBM QRadar Security: Administrator Deployment Professional; SANS GCIA GCIH Splunk CrowdStrike Falcon: CCCS CCFH CCFA CCIS; Exabeam: Advanced or Principal Implementation Engineer Tenable VM Expert or similar technology certifications
• The position is part of a 7-day per week 24-hour per day managed services operations. To provide the required coverage must be available to work other shifts including weekends holidays and overtime.
• Excellent prioritization and time management skills including the ability to manage their time without supervision to focus on priorities and handle multiple tasks simultaneously.
• Experience designing implementing and supporting IT infrastructure and Information Systems Design or support involving hardware software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
• Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware software and services
• Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
• Demonstrated knowledge of company products and services testing methodology and system troubleshooting
• Demonstrated ability to investigate complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT infrastructure systems
• Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team consulting environment
• Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices and make recommendations to achieve targeted objectives
• Clear concise and engaging communication and presentation skills in various settings.
• Collaborative problem-solving approach and mentorship ability.
• Ability to work independently and step into leadership roles.
• Consistently achieves high levels of customer satisfaction.
• Demonstrated ability to execute service delivery using productivity tools such as word processing spreadsheet diagram creation presentation and email processing applications.

Pay range: $ 92000.00 - $ 125500.00 depending on experience and skill set

About us

We make technology work so people can do great things.

CDW is a Fortune 500 technology solutions provider to business government education and healthcare organizations across the globe. At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were your long-term full-stack full-lifecycle technology partner. We have the experience expertise scale relationships and deep industry knowledge to bring just about any vision to life. Together we can deliver the full promise of what technology can do. Together we Make Amazing Happen.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.