Associate Director of Quality Mount Sinai Health Partners

Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (22nd ranked medical school). Our health system has 40000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.

We are accelerating a transition to a business model focused on population health management our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400 employees with clinical contracting finance IT analytics operations and product development expertise.

MSHP is a business unit within Mount Sinai and is looking for team members who:

Are comfortable playing up and playing down as needed to accomplish business objectives
Thrive in fast-paced work environments
Seek to improve the status quo

Within MSHP the Quality Team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients its customers (i.e. plan sponsors and payers) its providers and its partners. At Mount Sinai value is defined broadly and encompasses improved health outcomes more efficient operations better patient experience more joyful care team environment and improved financial performance. The Quality Team works directly with the Chief Population Health Officer and Chief Clinical Integration Officer of Mount Sinai.

The Associate Director of Quality role is both strategic and operational. The Associate Director will work directly with both clinical and operational leadership in order to develop strategy and identify and track performance on key indicators. The Associate Directors responsibilities include but are not limited to analyzing the Mount Sinai Health Systems performance against national benchmarks planning content for physician education initiatives and serving as a key cross-functional liaison for the core Quality Team. The Associate Director will interact with a wide variety of stakeholders throughout the health system and prepare executive presentations about the Quality programs financial and clinical impact. The Associate Director of Quality will report to the Director for Quality and Patient Engagement. The Associate Director of Quality will be the direct manager of the MSHP Quality Care Coordinators.

Performance Analysis
Structure and perform analyses to measure outcomes communicate impact and support strategic decision-making (i.e. financial clinical and claims analyses)
Perform research to inform project teams of relevant background content and market trends; synthesize research into applicable insights that drive effective decision-making
Develop presentations that communicate the goals content and progress of strategic initiatives to leaders across the Population Health enterprise the broader Mount Sinai Health System and key external stakeholder groups
Stay current on developments within the healthcare industry to understand where the market is moving what innovation is leading the way and inform ways in which Mount Sinai can continue to advance its reputation as a leader of population health in New York City and across the country

Quality Improvement
Create and effectively manage project work plans coordinating across multiple stakeholders including:
oAnalytics
oIT
oCare Coordination
oPhysician Engagement
oCommunications
oVendors
oAcademic Departments
oEHR
Drive interdisciplinary meetings ensuring quality initiatives are accomplished effectively and on time
Serve as operational support for quality initiatives contributing to strategy process design implementation and ongoing evaluation and improvement

Quality Reporting
Data extraction and acquisition across the clinically integrated network
Operational point of contact for payer quality reporting
Content expertise for standard quality measures (HEDIS PQRS MIPS etc.)
Interface with analytics IT and providers to provide high fidelity internal quality reporting
Manage EHR optimization automated data acquisition and natural language processing for quality data capture

Education and Experience
Bachelors degree in public health/administration or business or a related field or equivalent education and experience; Masters (MPA MPH MBA or related) is strongly preferred
5-7 years of experience in a professional business environment of which at least 4 years of experience at a management consulting firm in healthcare management or in a similar environment with demonstrated excellence in managing high-stakes complex initiatives and in client and executive-facing roles
Advanced analytical capabilities required experience with healthcare claims analysis and clinical quality measures highly preferred
Experience mentoring and developing junior employees
Demonstrated passion for improving healthcare is a requirement; experience with population health healthcare delivery systems payers and startups is a plus

Additional Skills and Qualities
Analytic skillset ability to build models and perform data analysis across finance and strategic business needs (e.g. market sizing) and healthcare topics (e.g. claims analysis) with guidance from Quality Director
Effective communicator excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes research into actionable insights
Organized meticulous and detail-oriented; consistently meets timelines and objectives
Reliable delivers high-quality work and accurate analyses; raises questions or concerns in a timely manner
Mature professional seen as a senior team member interacts with internal and external stakeholders independently and in a poised and professional manner
Ethical leader models behavior rooted in respect for patients
Strategic thinker adept at understanding how individual project activities fit within and contribute to overall initiatives
Problem solver proactively responds to problems with suggested solutions; sound judgment and decision-making abilities; takes initiative
Flexible team player able to collaborate well with diverse set of team members comfortable working in a startup environment (which requires all team members to have the willingness to get things done)
Passionate innovator desire to join a fast-paced growth-oriented environment with a passion for delivering superior health value and improving health care in the US

Non-Bargaining Unit E01 - Partner MSO Services - MSH Mount Sinai Hospital