Principal Architect
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ConverseNow is the leading Voice AI platform for restaurants. Our virtual ordering assistants automate drive-thru and phone orders for some of the worlds most iconic restaurant brands. Combining cutting-edge conversational AI with deep hospitality insight we sit at the intersection of technology SaaS and service enabling brands to deliver faster friendlier and more consistent guest by Forbes AI 50 Built Ins Startups to Watch and featured in TechCrunch Business Insider and Nations Restaurant News ConverseNow is supported by world-class investors including CRAFT Ventures (Tesla Uber Airbnb Slack) and Enlightened Hospitality Investments (founded by Shake Shacks Danny Meyer).After six years of product and market maturity ConverseNow is entering its next phase: profitable scale by the end of 2026. The foundations are strong proven technology marquee customers and scalable operations and were now seeking a Principal Architect to lead the next stage of our platform evolution.
The Role
- As Principal Architect you will be responsible for defining evolving and governing the overall architecture of ConverseNows AI platform spanning infrastructure data systems APIs and production services that power millions of voice and text interactions every be both a hands-on technical leader and a strategic systems thinker responsible for evolving the architecture that powers our AI-driven ordering ecosystem. Your mandate: ensure reliability scalability and cost efficiency as we transition from high-growth to profitable and sustainable scale. The existing ConverseNow platform utilises a wide variety of technologies at the heart of which lies advanced AI frameworks models and our patented role is ideal for a senior technologist who thrives on solving complex distributed-system challenges guiding architectural transformation and mentoring high-performing teams toward long-term stability and innovation.
What Youll Do Here:
- Architectural Leadership: Define and drive the evolution of ConverseNows cloud-native platform architecture balancing innovation with long-term maintainability and cost efficiency.
- Platform Stewardship: Own the end-to-end technical vision for ConverseNows voice AI platform ensuring architectural consistency security and scalability across services and deployments.
- Operational Excellence: Champion performance benchmarking cloud cost optimization and system reliability as key levers for profitability and customer trust.
- Infrastructure & Scale: Lead initiatives for infrastructure optimization observability and performance tuning ensuring reliability at scale across voice data and ML services.
- Platform Modernization: Evaluate and implement architectural patterns that enable modularity resilience and faster experimentation (e.g. event-driven microservices serverless or hybrid models). Adapting to new technologies platforms and technical operations using modern tools.Technical Governance: Establish standards for code quality system design reviews and architectural documentation across all engineering teams.Cross-Functional Collaboration: Partner closely with AI/ML product and customer delivery teams to translate business goals into technical strategy.Mentorship & Influence: Coach senior engineers and tech leads; foster an engineering culture of ownership rigor and operational excellence.Financially-Aware Architecture: Design for long-term efficiency optimizing infrastructure cloud spend and scalability to support the companys profitability goals.
Technology and Tools Expertise:
- Multi-Dimensional Data ModelsVector SupersetGoogle Cloud Platform (GCP)Natural Language Processing (NLP)Voice-to-Text and Text-to-VoiceAutomatic Speech Recognition (ASR) and Voice ProcessingLarge and Small Language Models (LLMs)GPT-based Tools (e.g. ChatGPT)PCI DSS ComplianceUser Experience (UX) DesignKubernetesMicroservices Architecture
-a year
Equity: Attractive ESOP package
Bonuses: Annual performance bonus based on company and individual performance
This role includes significant ownership through stock options.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Staff IC
Key Skills
- Kubernetes
- S3
- Google Cloud Platform
- Cassandra
- System Architecture
- Redshift
- AWS
- Cloud Architecture
- NoSQL
- UML
- Kafka
- Distributed Systems
About Company
ConverseNow's voice AI technology provides restaurants with the staffing support they need to increase overall customer satisfaction.
