Manager, Bank OS

Own a portfolio of enablement and executive workstreams so growth plays become scalable and world class. You will keep the Bank narrative tight and make the next step obvious for the field/ sales enablement/comms teams.

Position Responsibilities:

• External councils & partner moments: set agenda prep briefs/speaking notes capture decisions drive followups.

• Executive forums: board decks decision memos talking points; align data and storyline; track commitments.

• Executive Knowledge hub: single source of truth for Bank positioning product narratives internal/external speaking points; access and freshness governance.

• Inplatform enablement & field readiness: Advisor Portal narratives readiness gates and measurement on every launch.

• Campaigns & internal comms: Executive monthly updates; executive opportunities pipeline; coordinate with Field on tone and reach.

• Adoption & analytics: dashboards for % work inplatform SLA reliability; remove blockers; publish learnings.

• Own intake prioritization and sequencing across the portfolio; publish a clear operating calendar (deadlines owners acceptance criteria).

• Orchestrate teams to deliver executiveready content (briefs speaking notes decision memos) and inplatform copy; enforce artifact standards and style.

• Run readiness: play pages manager kits and instrumentation are in place before launch; no launch without measurement.

• Lead crossfunctional execution with Sales/Field Strategic Growth Platform/Delivery (build/run owners) Risk/Legal and Finance/Data.

• Close the loop: run postworkstream reviews; turn feedback into updates to playbooks copy and the narrative.

• Maintain compliance: partner with Risk/Legal on rails; ensure auditability of materials and approvals.

Outcomes (how youre measured)

• Narrative & exec enablement: ontime errorfree board/ELT/SLC artifacts; decision cycle time ; singlesourceoftruth freshness.

• Field sentiment: advisor/manager satisfaction (e.g. NPS/readiness completion) and qualitative feedback.

Decision rights

• You own enablement standards narrative consistency content acceptance and the portfolio sequence for Bank O/S & Field.

• Strategic Growth owns the growth roadmap and play acceptance; you coown launch readiness and measurement.

• Delivery/Platform decides technical implementation and run (release slots reliability performance).

Required Qualifications:

• 8 years in B2B enablement executive communications product marketing or service design in complex/regulated environments (financial services preferred).

Preferred Qualifications:

• Proven portfolio/program leadership across multiple concurrent workstreams (councils exec decks field enablement campaigns).

• Editorial strength: plainlanguage writer/editor; executivelevel storytelling; decisionoriented briefs.

• Familiarity with CRM/Advisor Portal workflows and instrumentation; comfortable with data and measurement.

• Stakeholder fluency with Brand/Field Risk/Legal Finance/Data; calm under executive scrutiny; excellent organization.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.